Job Title or Location

Front Desk Customer Care Associate

Mountain View Optometry - 2 Jobs
Calgary, AB
Posted yesterday
Job Details:
Full-time
Experienced

Salary:

Ready to see your career in 20/20? Join us at Mountain View Optometry (MVO), where for over 20 years weve been giving patients more than just clear visionwere changing lives! How? By protecting their precious peepers with compassion, professionalism, and a whole lot of eye love. We uphold these core values by being Supportive, acting with Integrity, keeping the Greater good in mind with every interaction, and being Humble and Team focused, which is just fancy talk for creating an amazing place to work and thrive.

Now Hiring: Front Desk Customer Care Associate (A.K.A. the welcoming hero at the front lines of MVO)

Are you the type who loves helping people and brightening up their dayliterally? Do you have a sixth sense for excellent customer service, or just happen to have ninja-like phone-answering skills? Then you might be the perfect fit to join our high-performing, dynamic, and fun-loving team in NW Calgary!

At MVO, youll be the face (and sometimes voice) of our practice. Every patient who walks through our doors will remember younot just because you greet them with a smile, but because you make sure they leave saying, "Wow, that was the best eye clinic ever!" Its a big role, but dont worrywe've got your back (and your front).

What Youll Be Doing:

  • Master the art of greeting patients and answering phones like a customer service wizard.
  • Book appointments with the precision of a Swiss watchmaker (minus the tools, although our optical lab has those too).
  • Check patients in and out, process payments, handle insurance, and generally keep everything running smoother than a fresh pair of lenses.
  • Manage product inventory like a pro, because no one should ever be without their contact lenses or eye drops
  • Help the optical and pretest departments when they need a hand (or two).

What You Bring:

  • Superpower-level relationship-building skills (no cape required, but appreciated).
  • A love for fast-paced environmentsthink of it like juggling, but with phones and appointments.
  • Communication skills that would impress even Shakespeare.
  • Experience with an EMR system is a bonus. If youre a technophile and enjoy playing with gadgets, youll fit right in!
  • Attention to detail that would make a diamond cutter jealous.
  • Team-player vibesyoure not just in it for the glasses (although, free glasses are a nice perk).

Whats in it for You:

  • 40 hours of fun per week (a.k.a. work, but whos counting?)
  • Competitive hourly wage based on experience (cha-ching!)
  • Extended health, dental, and wellness benefits (we care about more than just your eyes).
  • Vision benefits, because who doesnt love free glasses?!
  • Discounts for friends and familytime to become the most popular person in your circle.
  • Training, personal development, and room to grow with us.
  • A "Super Duper Fun Squad" that plans team-building events you wont want to miss (seriously, ask us about it!).
  • Charitable activities that let you give back while giving high-fives.

If this sounds like the kind of job where youll be looking good (pun intended), apply today! Visit us at www.mountainviewoptometry.com for more info about our dynamic team (we have photos!)

Share This Job: