Position Description

Reporting to the Director, Program Design and Implementation, the Manager oversees the successful implementation of the Practice Ready Ontario program. The Manager contributes to program planning and development and manages operations for all phases of the program. The Manager engages with internal and external stakeholders to plan and implement program activities while overseeing a team of Coordinators who support program administration.

Key Accountabilities

Program Management & Development

• Responsible for the effective implementation of Practice Ready Ontario program with a focus on meeting key timelines, milestones and targets.

• Moniotors program risks by identifying potential challenges early, assessing their impact, escalating issues to senior leadership as appropriate and recommending mitigation strategies.

• Provides leadership and oversight of standards associated with the program.

• Oversees the quality assurance of program data and information.

• Engages in program development and implements strategies that allows for the facilitation of quality services that support the business needs of Touchstone Institute.

• Provides input and recommendations to senior leaders regarding the strategic development of programs.

• Applies an evaluative mindset to ensure program is meeting intended goals and continuously improving.

• Develops program communications to all stakeholder, in consultation with the Senior Director and Communications Lead. This includes providing clear and consistent updates, addressing opportunities and challenges, and sharing the organization's vision and objectives.

Operational Management

• Develops and implements continuous reviews of program policies and procedures.

• Works closely with the Clinical Director, program staff and external partners to apply program criteria and selection processes to evaluate candidates for entry into the program.

• Develops and maintains the assessment administration strategy with the Clinical Director to move candidates through different stages of the program.

• Supports the Clinical Director and committees in the review candidate information and assessment results.

• Contributes to the development and implementation of the candidate portal and online assessment platform in collaboration with the IT department and external vendors.

• Works with the communications team to support assessor recruitment and oversees the recruitment of additional sites with the assistance of a Physician Recruiter.

• Oversees the training of Assessors and sites on the use of the online platform and the implementation of the over-time assessments.

• Works with the Director,Corporate Services to plan and track operational budgets to ensure expenditures are managed within the overall available budget.

• Leads the development of program progress reports to the senior leadership, governing committees and external partners.

• Prepares program briefing materials for the Executive team and other audiences as required

Partnership and Relationship Management

• Creates and implements strategies to engage stakeholders and partners effectively. This includes understanding their needs and aligning them with the organization's goals.

• providing updates, addressing concerns, and sharing the organization's vision and objectives.

• Works closely with other departments and senior leadership to gather input and provide feedback on program activities.

• Supports the Senior Director with issues management. This requires strong problem-solving and communication skills.

• Manages relationships with subject-matter experts and other external stakeholders and facilitates planning and working meetings.

Team Leadership

• Provides strategic and day to day leadership, direction and manages the work of the PRO implementation team.

• Works alongside internal departments and senior leadership on the efficient and effective assignment and allocation of human resources within the program.

• Assigns tasks and ensures multiple priorities are handled in an appropriate manner.

• Monitors work and scheduling and approves overtime, vacation, requests for time off while considering the requirement to meet deadlines.

• Ensures staff receive and participate in appropriate job-related training and orientation.

Position Requirements

Knowledge

• Advanced knowledge of Microsoft Office Suite

• Advanced knowledge of Project Management principles and tools
• Knowledge of health regulatory systems in Ontario and Canada
• Familiarity with medical education and registration pathways for internationally trained physicians

• Familiarity with learning and item management systems (LMS/IMS) is an asset

• Familiarity with principles of management and leadership

Skills

• Strong analytical and report writing skills

• Excellent written and communication skills

• Strong conceptual, analytical and problem-solving skills

• Well-developed critical thinking skills to identify key issues and propose solutions to program setbacks

• Excellent organizational and project management skills

• Strong interpersonal and collaboration skills to work with others to coordinate information

• Strong decision-making skills

Abilities

• Demonstrated experience as a strategic and operational leader, organized and effective project planner and executor

• Ability to lead a team, delegate work and manage performance issues

• Demonstrated experience in program implementation at a provincial or territorial level

• Comfort conducting presentations to various stakeholder audiences

• Ability to work independently or as part of a team, with a range of clients at all organizational levels

• Ability to process multiple types of information, perform multiple tasks simultaneously, and prioritize

• Quick learner with the ability to adapt and deal with continuing change

• Ability to work in a fast-paced environment

• Exhibits objectivity and openness to others views welcomes feedback, contributes to a positive working environment, supports the organizations efforts to succeed

Qualifications

• Post-secondary education from a health sciences program or related field

• At least 5 years of experience working within a complex program, preferably in an education or assessment setting

• At least 3 years of experience leading a team of staff

• Knowledge of health practitioner regulatory processes is an asset

We follow a hybrid work model with two designated in-office days:Tuesdays and Wednesdays.Successful candidatesmust be availableto work on-site during these days.

Application Closing Date: March 7, 2025

Touchstone Instituteis an equal-opportunity employer that is committed to fostering a diverse work environment and exercises accessible employment practices.In accordance withthe Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA) and Touchstone Institutes policies, a request for accommodation will be accepted in all aspects of our hiring process. If you anticipate needing any type of accommodation during the recruitment process, please [email protected] in advance of your appointment.