Proofing and formatting word documents, including collections reminder letters and demand letters.
Processing payments and posting deposits into CRM system.
Mail management including sorting, scanning, and making notes in the CRM system.
Prepare and send out letter correspondence by email and regular mail.
Data entry activities to record search results.
Answer phone calls and emails from debtors, direct calls to appropriate team members.
Basic database searches in Alberta Corporate Registry and/or Alberta Vital Statistics as required.
Perform records management of physical and digital documents in accordance with GOA policies and practices.
Record transactions in CRM system.
Additional information to suppliers
Per worker model below this is a Onsite role.
Working Hours/location:
Standard Hours of work are 8:15 to 4:30 with a 1 hr lunch break Alberta time, Monday through Friday excluding holidays observed by the province.
Location: 5TH FL - SUN LIFE PLACE
Incumbency:
Net new role
Background check required.
The Supplier shall, prior to commencement of the Services, provide the Province, on its request and at no cost to the Province, with criminal record checks.
Mandatory Training Courses:
Once hired the resource will be required to complete all mandatory training which includes but not limited to Freedom of Information and Protection of Privacy Act, Security/Cybersecurity, Information Management, and Respect in the Workplace. There may also be other mandatory and/or optional training.
Anticipated Interviews dates
Interviews are estimated to be held between April 16-22 This is an estimate only.
Refer to the Job Posting attachments for the proposed form of contract applicable to this Contingent Resource Request
Equipment requirements:
the Province shall provide the requisite office space, Computer, furniture and office supplies. The Province shall continue to ensure that the Contractor's resources have the necessary access and credentials to the Government of Alberta's system.
The fixed rate quoted must be inclusive of all overhead, office space and equipment, including supplies, administrative burden, mark-up, and all other costs to perform the Services for the duration of the Contract.
Scoring Methodology:
Financial/Pricing: 10%
Resource Qualifications: 30%
Interview Process: 60%
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Additional Details
- Payment Terms : Y030 - within 30 days Due net|Y015
- Maximum Extension Term (Months) : 12