Vipond Employment Opportunity – Inspection Account Manager

About us- Why join Vipond?

At Vipond, powered by API Group, we provide Fire, Life safety and Security solutions to protect what matters most to you and to our clients across the nation. As a leading provider in this industry, we have serviced the Canadian market proudly since 1945. Joining our team, means being part of a leading provider of Fire, Life safety and Security solutions, with opportunities for development, growth and future advancement.

Our team of approximately 1,100 specialists is comprised of sales representatives, professional engineers, qualified system designers, certified installers and service technicians, who demonstrate personal pride and commitment to ensure our customers are treated with the highest level of ethics, integrity and professionalism, while providing cost-effective solutions for all their fire protection and security needs. For more information about Vipond, please visit us at www.vipond.ca

Role Summary:

Vipond is looking for Fire Inspection Account Manager to join the team. The Fire Inspections Account Manager is responsible for managing client accounts and developing new business opportunities in the Life Safety fire inspections sector. This Customer-centric role involves nurturing client relationships, ensuring client satisfaction, coordinating fire inspection services, and achieving sales targets. The Account Manager acts as the primary contact for clients, providing expertise in fire safety and ensuring compliance with fire safety codes and regulations.

Key Job Responsibilities:

• Account Management:
• Build and maintain strong relationships with existing clients, understanding their needs and preferences.
• Serve as the primary point of contact for clients, managing all aspects of their accounts.
• Ensure client satisfaction by proactively addressing any concerns and providing exceptional end-to-end service.
• Conduct regular meetings with clients to review their fire maintenance and inspection needs and service performance.
• Sales and Business Development:
• Identify and pursue new business opportunities to expand the client base.
• Generate leads through networking, cold calling, and other proactive methods.
• Develop, prepare and deliver sales proposals to prospective clients, based on client needs, industry standards and our current offerings.
• Service Coordination:
• Coordinate scheduling and logistics for fire maintenance and inspections, ensuring timely completion and adherence to client requirements.
• Work closely with our inspection teams to communicate client expectations and ensure high-quality service deliveries are performed.
• Monitor the progress of inspections and address any issues that arise during the process.
• Compliance and Documentation:
• Ensure all fire inspection services comply with local, Provincial and National safety regulations and codes.
• Maintain detailed records of client interactions, service agreements, and inspection reports. Provide clients with comprehensive reports and documentation following fire inspections.

• Client Education and Support:
• Educate clients on fire safety best practices and the importance of regular fire inspections.
• Offer guidance on how to address any deficiencies identified during inspections.
• Stay updated with industry trends and developments to provide clients with relevant and accurate information.
• Performance Tracking and Reporting:
• Track and report on key performance metrics, including sales targets, client retention rates, and overall account performance as per company and client requirements.
• Prepare regular reports for management on account activities and progress towards identified goals.
• Other duties as required.

Job Qualifications and Requirements:

• Bachelor's degree in business, Marketing, Fire Safety, or a related field is preferred.
• Minimum of 3-5 years of account management or sales experience, preferably in the fire safety or inspection services industry.
• Relevant sales or fire safety certifications are advantageous.
• Strong account management and relationship-building skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using CRM software and other sales tools.
• Proficiency in using MS suite of software (Word, Excel, PowerPoint).
• In-depth knowledge of fire safety regulations, codes, and inspection processes. I.e.: NFPA, Building Code/Electrical Code, Can/ULC)
• Strong organizational, problem solving and time-management skills.
• Self-motivated with a proactive approach to identifying and pursuing business opportunities.

More about the position: 

• Excellent problem solving skills
• Highly organized and able to work under pressure
• Adaptable to changing environments
• Self-motivated with a genuinely positive outlook

What Vipond offers you (standard default on all postings)

• Competitive compensation
• Employee Stock Purchase Program
• Diverse Workforce. Vipond has a great company culture and is an equal opportunity employer
• Be part of a winning organization
• Opportunities to advance your career
• Work in a specialized, essential and rapidly growing life safety industry

Background Check Requirements:

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:

• Criminal Background Check
• Reference Check

We thank all applicants for their interest however, only those candidates selected for an interview will be contacted.

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.