Must Haves:

• 3+ years' relevant experience preferably in retail or regulated industries (banking, telecom, health care, public sector)
• 3+ years' experience in writing use cases and business requirements documents, user stories, and acceptance criteria
• 3+ years' experience developing processes flows using BPMN 2.0 Standards

Description

Job Responsibilities

• Develop and maintain key stakeholder relationships
• Model and assess current processes through facilitation of brainstorming workshops with stakeholders, as well as analysis of existing documentation
• Critically evaluate information gathered from multiple sources to understand stakeholder needs and build a full picture
• Facilitate discussions to identify target operating models and document the conceptual target state and its processes, addressing current state gaps, needs, and pain points
• Gather requirements and document detailed business requirements, use cases and user stories
• Elicit, document, validate and prioritize functional and non-functional system requirements in collaboration with business clients, end users and project stakeholders
• Apply expert elicitation techniques to probe, challenge, and understand business needs
• Collaborate with cross-functional stakeholders to develop a case for change, taking into consideration people, processes, and technology
• Influence and provide advice to business and IT stakeholders based on a view of the full cross-functional picture
• Support or participate as needed in developing high-level rough order of magnitude cost estimates for project execution
• Conduct presentations regarding assessment findings/recommendations, project status and current issues
• Ensure project delivered on time, on budget and within quality targets
• Support implementation teams through execution phases to clarify and address gaps in business requirements while maintaining a customer focus

Required Skills/Experience:

• 3 6 years of relevant experience preferably in retail or regulated industries (banking, telecom, health care, public sector).
• Experience in digital transformation initiatives with delivery operating in Waterfall (SDLC) and Agile methodologies (Scrum, Kanban, XP)
• Experience in writing use cases and business requirements documents, user stories, and acceptance criteria
• Experience developing processes flows using BPMN 2.0 Standards
• Experience with business capabilities mapping
• Customer focused and collaborative
• Strong facilitation skills and writing skills
• Strong stakeholder relationship management skills
• Ability to multi-task and work on multiple projects simultaneously in a fast-paced environment
• Ability to work through ambiguity
• Ability to work independently
• Intermediate to advanced knowledge of MS Office, Jira, and Confluence
• Possess a strong desire to innovate with a willingness to understand concepts and get involved at the base level

Desireable Skills/Experience:

• Experience in Consulting or a professional services environment is preferred
• Good understanding of ERP architecture / retail capability model is preferred
• Qualifications in Lean / Six Sigma designation is an asset