Mamaweswen, The North Shore Tribal Council

INFORMATION TECHNOLOGY SUPPORT SPECIALIST

Job Type: Full Time including Benefits and Pension

Location: 473 Hwy 17 West, Cutler, ON

Hours of Work: Standard Days; 37.5 hours/ wk

Annual Salary: $52,000

Mamaweswen, The North Shore Tribal Council invites applications for the position of Information Technology Support Specialist. This position will be required to work out of the NSTC Head Office, located at 473, Highway 17 East, Cutler, ON. Travel will be required to alternate NSTC sites in order to provide IT support.

Apply today and become a valuable member of our Team!

A. PURPOSE AND SCOPE

The Information Technology Support Specialist will provide IT related assistance in the areas of data entry and inventory as well as general maintenance and support to all IT related issues.

B. QUALIFICATIONS

Requirements:

• Post-Secondary degree or diploma in Computer Science or Information Technology.
• Two (2) years experience in a helpdesk environment.
• Knowledge of network administration and architecture.
• Experience in VOIP installation, configuration, deployment and support.
• Experience in Office 365 and Exchange Service administration.
• Ability to configure and troubleshoot network device, such as routers, firewalls and switches in relation to VPNs, Wi-Fi and associate security requirements.
• Knowledge of TCP/IP and other Internet protocols as well as experience with tools such as PING, Traceroute, NS Lookup, DIG, Wireshark etc
• Excellent verbal and written communication skills.
• Excellent problem-solving skills demonstrated in a support desk environment.
• Must be result-oriented and able to work both independently and within a team environment.
• Must have a valid class G drivers license, access to a vehicle and ability to travel.
  

C. ROLE AND RESPONSIBILITIES

• Act as local IT support, with remote assistance and travel as needed.
• Setup and configuration of new desktops, laptops, mobile devices and all other IT devices.
• User support, including but not limited to, hardware, software setup and troubleshooting.
• Backup scheduling, maintenance and testing of data recovery.
• Work on projects as assigned and provide solutions as needed.
• LAN maintenance and set up, along with equipment management.
• Updated inventory database and support system records.
• Provide level 1 Help Desk support and troubleshooting.
• Assist staff with Microsoft Outlook software and copiers when required.
• Perform other related duties as assigned.
  

Application Deadline; Wednesday April 23, 2025, no later than 4:00 pm

Apply Online: https://nstc.bamboohr.com/careers

Julie Woods, Human Resource Manager CHRP, CHRL

Mamaweswen, The North Shore Tribal Council

A full job description is available upon request,Please email [email protected]

Mamaweswen, The North Shore Tribal Council would like to say Miigwech to all that apply.

Only those who qualify for an interview will be contacted.

***Miigwech***