Do you love brainstorming, gathering product requirements and creating user stories, working collaboratively within a diverse team? Do you have an interest in retail? If so, we'd love to hear from you!

We are looking for an experienced Product Owner ideally from the SaaS industry familiar with Scrum practices, and knowledge of UI principles to play a pivotal role in driving product success by translating business needs and user priorities into actionable product requirements.

Reporting to the VP of Product and Delivery, this role partners cross-functionally with stakeholders to define and refine the product backlog, ensuring alignment with our strategic goals. As a key member of the Scrum team, you will collaborate closely with developers, UX designers, and QA to organize sprints, define clear user stories, and optimize workflows that maximize product value and enhance the user experience.

This role is hybrid, based in our Toronto office 3 days a week.

WHAT YOU'LL DO

1. Research & Planning

• Partner cross-functionally with Sales, Services, and Support teams to gather insights on business needs, user feature requests, and strategic priorities
• Collaborate with the Product Manager to perform product audits, identify growth opportunities, and align features with business objectives
• Translate business requirements into well-defined product epics, user stories, diagrams, process flows, business rules, and acceptance criteria
• Collaborate closely with the product development team to understand technical constraints and ensure user stories are technically feasible

2. Solution Design

• Own and maintain the product backlog for assigned components, ensuring continuous iteration and alignment with the overall product strategy
• Partner with UX/UI designers to translate functional requirements into user-centric designs, iterating based on feedback throughout the design phase
• Create detailed user stories with clear acceptance criteria, maintaining accountability for the product vision and user experience across development cycles
• Lead backlog grooming sessions, driving cross-functional alignment, gathering technical estimates, and refining priorities
• Define and validate acceptance criteria, approving or rejecting completed work to ensure deliverables meet quality and business standards

3. Solution Delivery -

• Support Agile development teams during sprint planning and execution, providing clarifications, refining requirements, and removing blockers
• Develop a deep understanding of assigned product areas, championing user needs and driving continuous product improvements
• Assess and prioritize client-reported issues and bugs, evaluating severity and business impact to determine readiness for backlog inclusion or sprint planning
• Collaborate with QA and development teams to ensure high-quality releases and swift resolution of critical issues
• Support the Product Manager with monitoring app store reviews and user feedback channels to identify opportunities for product enhancements and innovation

QUALIFICATIONS

Competencies Required:

• Integrity Ethical and honest. Maintains principle when faced with challenge.
• Communication Good oral and written communication skills. Able to deliver clear and concise information; demonstrates the ability to adapt to the audience.
• Self-motivated Identifies what needs to be done and takes action; contributes new ideas; looks for ways to add value
• Detail Oriented Able to think and articulate in very simple terms. Keen eye for detail and the ability to identify missing pieces. Organized and able to prioritize multiple responsibilities.
• Conceptual Thinking - Notices similarities between different and apparently unrelated situations; quickly identifies the central or underlying issues in complex situations
• Creativity Authors new and unique ideas. Easily makes connections among previously unrelated notions and tends to be seen as original and value-added in brainstorming setting
• Agility Able to shift between tasks and priorities; maintains focus and composure.
• Technical Proficiency Curious and comfortable to tackle new systems or unknown territory, resourceful in learning

EXPERIENCE / KNOWLEDGE

• Four years of working experience as a Product Owner
• Familiarity with Jira, or similar tools
• Experience working in Agile or Scrum environments
• Background in creating user stories/requirements gathering
• Understanding of User Experience or UI principles
• Strong collaborator with ability to engage all relevant stakeholders
• Ability to effectively communicate technical/non-technical concepts to stakeholders
• An interest in, and / or a retail background

WHY WORK WITH US AT STOREFORCE?

StoreForce is growing quickly its the kind of place you can make a real impact. We thrive on change, collaboration, and trust, fueled by a mutual passion for Specialty Retail. At StoreForce, youll have the chance not only to work with some amazing people, but also with some of the worlds best retail brands.

We invest in our people, celebrate diversity, and foster a space for you to learn and grow, every day. Some of our employees favourite workplace perks include:

• Flexible schedule and work from home policy
• Casual work environment in modern and bright office spaces;
• Employer-paid health benefits including a Health Spending Account;
• RRSP Matching with First Time Home Buyer support*
• Company paid training and professional development;
• Extended Long Weekends and Religious Observance Days
• Employee Referral Program
• Dedicated Employee Assistance Program (EAP)

*Speak with the HR Specialist for full program details.

StoreForce is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment that is diverse and inclusive. This starts by welcoming and encouraging applications from all individuals including those with disabilities. Accommodations are available on request; please contact us to outline your need via [email protected]