ABOUT US

Springboard's mission is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard's program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.

WHO WE ARE

People are at the center of everything we do. We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization.

We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, for all permanent positions, a savings plan that helps support our people in all aspects of their lives.

THE OPPORTUNITY

Job Class

Non-Union

Department

Justice Services

Location

Onsite - 2568 Lawrence Ave E, Scarborough, ON

Status

Full-time, Permanent

Pay Rate

$55000 per annum

Vacancy Number

JS-NU25-17

Number of vacancies

1

Available

Immediately

Hours/Shifts

Monday – Friday, business hours; some evenings may be required depending on operational needs

The Springboard Scarborough Satellite Justice Centre is one of three new Justice Centre satellite sites designed to provide a community-based approach to youth justice. Reporting to the Supervisor of our youth community justice programs, the Service Coordinator will serve as the primary point of contact for the satellite site, supporting youth aged 12-17 at the time of their charge(s) and their families/support system, as they navigate the justice system. Youth will attend first appearance court dates onsite and meet with the Service Coordinator to complete an informal assessment, be connected with and supported through warm referrals to internal and external resources, and to ensure ongoing case management support. This role requires a strong ability to engage youth, collaborate with justice system professionals, and coordinate services to ensure youth have timely access to meaningful supports within their community.

Key Responsibilities:

Youth Engagement and Case Development

• Assist youth and their supports in attending their first court appearance at the satellite site, supporting with systems navigation, explaining the court process, and ongoing engagement throughout their involvement within the satellite Justice Centre
• Conduct informal assessments to understand the youth's strengths, risks, and needs, as well as that of the family and/or support network
• Develop individualized service plans in collaboration with youth and their supports to set meaningful goals and connect them to services within their community
• Conduct outreach as needed to connect youth and their supports in services
• Provide crisis intervention, de-escalation, and advocacy as needed

Collaboration with Justice & Community Partners

• Be present at the satellite site to support youth in court and liaise with justice professionals
• Work closely with justice stakeholders including Judges, Crown Attorneys, Duty Counsel, defense lawyers, and probation officers to advocate and collaborate for youth-centered interventions
• Participate in partner and stakeholder meetings, including with the Ministry of Children, Community and Social Services (MCCSS) and the Ministry of the Attorney General (MAG) as required
• Participate in community outreach and system navigation efforts to improve service accessibility for youth and their supports
• Develop and strengthen relationships with schools, child welfare agencies, hospitals, probation, ethno-specific organizations, and other community-based supports to provide wraparound services

Service Navigation

• Maintain an extensive referral network, connecting youth to internal and external supports, including mental health services, housing, education, employment programs, and restorative justice initiatives
• Ensure youth and their supports are involved in decision-making regarding service plans and community connections at all times

Administration and Professional Development

• Support team in implementing the systems navigation model within the daily operations and provide feedback and coaching as necessary
• Model and support the team in the use of crisis prevention, intervention, and other de-escalation strategies as needed
• Maintain accurate documentation in compliance with agency policies and funder requirements, including case notes, service tracking, and data collection, using the case management system and other tracking methodology
• Actively participate in individual and team meetings, supervisory meetings, project planning, and designated training
• Support in program evaluation, funding reports, strategic planning, committees, and other organizational initiatives as required
• Other responsibilities as may be assigned

Requirements

WHO YOU ARE

Education/Experience

• Post-secondary education in Social Sciences, Social Work, Criminology, Youth Justice, Community Development, or related field (equivalent experience will be considered)
• Minimum three years' experience working with justice-involved youth in a case management or support role (related experience will be considered)
• Understanding of relevant legislation including working knowledge of the Youth Criminal Justice Act (YCJA), and the Child, Youth, and Family Services Act (CYFSA)
• Understanding of the implementation of the YCJA within GTA-based courts, including court and bail proceedings

Knowledge and Key Competencies

• Strong understanding of trauma-informed, anti-oppressive, and culturally responsive practices
• Ability to engage and build rapport quickly with diverse youth and their families/supports
• Strong crisis intervention and conflict resolution skills
• Excellent written and verbal communication skills, including documentation, case management, and report writing
• Experience in community engagement and developing collaborative partnerships with service providers, agencies, and stakeholders
• Experience with community-based research, program evaluation, and data analysis, as well as data tracking and reporting
• Direct experience engaging with diverse populations and an ability to apply a culturally responsive lens to all interactions, including program implementation and capacity-building with young people
• Satisfactory Broad Record Check (BRC) and Vulnerable Sector Check
• Ability to travel within the Greater Toronto Area (GTA) for meetings and community visits
• Flexibility to work evenings as needed to accommodate youth and their supports schedules
• A self-starter who can work independently while collaborating within a multidisciplinary team
• Proficiency in Microsoft Office and case management software

In addition, the following are considered assets:

• Understanding of relevant legislation and institutional policies (including the Education Act, Safe Schools Act, etc.)
• Knowledge of the social service agencies operating in Toronto, GTA, and provincially
• Strong network of youth and justice stakeholders across the province
• Current First Aid/CPR certification
• Crisis Prevention and Intervention certification (CPI)
• Mental Health First Aid
• Applied Suicide Intervention Skills Training (ASIST)
• Fluency in French or second language

APPLY

Thank you for your interest in working with Springboard.

Completion of satisfactory, professional references, background checks, and proof of education are requirements of employment.

The position is open until April 16th 2025. Applications without a cover letter will not be considered. Please submit your cover letter and resume in a single document. Only applications with cover letters detailing their experiences as they relate to the position will be accepted.

No phone calls please. Only those selected for an interview will be contacted.

We value the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone. Applications are encouraged from those who reflect the diversity of our community and we will work with you to provide a positive recruitment experience. Please let us know if you require accommodation during the recruitment and selection process.