Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

POSITION SUMMARY:

The Director of Security is responsible for managing casino security activities to ensure that operations adhere to the provincial, federal and municipal laws and in compliance with our regulator(s). They will ensure that guests are not engaged in illegal activities and all operations are conducted in accordance with all applicable policies and regulations. They are accountable for providing strategic direction, guidance, support, and oversight to ensure the successful operation and continuous progress of the security department. This position will ensure that all potential violations of regulations are investigated, and corrective actions taken to ensure the ongoing safety and security of all guests, team members, as well as the safeguarding of company assets. They will also support the culture, mission, vision, values and standard operating procedures.

Responsibilities

• Possess strong leadership skills that are vital to managing people and delivering exceptional customer service as the director is responsible for the overall management of the security department, providing leadership and direction in a shift work environment.
• Leads the security team in compliance with AGCO / OLG regulations and all applicable laws, policies and procedures. Ensures business integrity and supports HR with ensuring employee honesty and integrity.
• Trains, motivates and leads by example to foster a learning environment that focuses on the development and retention of staff
• Develops performance objectives and delivers performance evaluation for direct reports.
• Leads and implements all new security department initiatives.
• Actively participates in finding and hiring top talent, as well as supports their learning and development through coaching and counselling. Recognizes and rewards best performers.
• Plans, directs, and implements the security strategic plan.
• Prepares and monitors budgets including equipment maintenance, labour and capital expense plans; submits variance reports.
• Maintains awareness of gaming operations at all times and complies with security policies and procedures in order to secure company assets. Liaises with regulatory bodies on policy issues investigations, etc.
• Liaises with third party security and personal protection teams for dignitaries, entertainers and others prior to, during, and post special events.
• Provides leadership, direction, and mentoring to the security department; develops performance objectives and delivers performance evaluations for direct reports.
• Leads or facilitates meetings to discuss audit findings and consulting services with top levels of management.
• Develops and maintains an “Observe and Report” systems.
• Development of Emergency Preparedness and Disaster Recovery Plans and Training.
• Ensures compliance with licensing laws, health and safety and other statutory regulations.
• Responsible for overseeing accidents/near miss investigations property inspections or walkthroughs, job hazard-analysis, and evaluations of work methods for security compliance.
• Possess and maintains excellent working knowledge of all casino games, accounting, internal control procedures
• Responsible for the physical custody, inventory, and control of sensitive keys, and the receiving, replacement, and destruction of broken and damaged keys.
• Maintains Standard Operating Procedures documents and training for all department.
• Maintain relationships with all First Responding teams; Municipal, Provincial and Federal.
• Willing to work a flexible schedule, including evenings, weekends, holidays and overnights as needed,
• Other duties as assigned
• Lives the Brand

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS:

• Minimum ten years combined management experience in Security, investigatory and gaming and/or related field.
• Post Secondary education in criminology or suitable combination of education and experience.
• The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.
• Superior knowledge of the applicable federal, provincial laws related to gaming.
• Experience in investigation and interview techniques
• Minimum of 10 years gaming experience required.

SKILLS:

• Manage and direct comprehensive security and safety programs.
• Develop and administer goals, objectives, and procedures.
• Make unpopular and/or difficult decisions which benefit the organization in the short and long term.
• Be a strategic, ethical, and effective motivator.
• Forecast changes in the economic climate and/or profits and react accordingly.
• Selected, supervise, train, and evaluate team members.
• Proficient in MS Office computer applications.
• Excellent interpersonal, oral and written communication skills with all levels of the organization.
• Ability to sustain high level of confidentiality, integrity, and professionalism.
• Must possess ability to write clearly and concisely and effectively present information to all levels of management in written and verbal form.
• Review and comprehend all necessary documentation.
• Complete standard company forms and reports.
• Interpret and explain Policies and Procedures.
• Manage multiple tasks concurrently in a changing environment.
• Self-motivated, self-directed and exhibit strong attention to detail.
• Must have capacity to exercise sound judgement, reasoning, and logic in making necessary decisions including recommendations to management for continuous improvement.
• Must be able to address stressful situation with guests with dignity and the utmost tact and politeness.
• Participate in the development and administration of goals, objectives, and procedures.
• Establish and maintain effective working relationships with those contacted during work

Physical Demands:

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds
• Must be able to move about the facilities as part of duties.
• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public

Working Conditions:

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.