Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

• Responsible for leading the following departments: Housekeeping, Casino Public Areas, Recreation,Front Desk, Parking, and Wardrobe.
• Maintain excellence in the three pillars of success: Team Member Satisfaction, Guest Satisfaction, andFinancial Performance.
• Monitor and justify expenditures bydepartments to ensure they meet budgetary guidelines.
• Interviews, hires, trains, schedules, appraises and supervises all directly assigned personnel. Oversees same for indirect reports.
• Develop, administer, and complete action plans for all points of review including Guest Satisfaction,Team Member Satisfaction, and Financial Adherence.
• Act as the main point of contact for ensuring guest feedback, and monitoring follow up in all areas of review including Market Metrix Guest Comment Card System.
• Enforcecompliance with administrative policies, procedures, safety rules and health regulations.
• Develop department members' knowledge and skills through education, training, coaching, correctivecounseling, etc.
• Demonstrate a commitment to ensuring responsiblegaming and responsible alcohol servicebydiscreetly notifying appropriate management of concerns and observations.
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports whoconsistently perform actions and behaviors that reinforce the Company's Mission and Values ofCommunication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of anyobservation of illegalacts or internal ethics violations.
• Ensure appropriate staffing levels to best manage labor costs while maintaining outstanding guestservice.Stays abreast of the current trends and practices within area of responsibility and communicatespertinentinformation to management, peers, direct reports and team members as appropriate.
• Promotes positive guest and employee relations at all times.
• Maintains a clean, safe, hazard-free work environment within areas of responsibility
• Perform other duties as assigned

Qualifications

Qualifications:

• Bachelor's degree in Business, Hospitality, Finance, or related area of study required.
• A minimum of five (5)years of experience in a 4 Diamond casino/hospitality environment in a management capacity overseeingmultiple hotel operations departments or an equivalent combination of education and experience is required. Preferred experience as a Director of Hotel Operations, Rooms Executive, General Manager, orequivalent level.
• Preferred background with the following systems:Microsoft Office Suite, LMS, Kronos and MMS.
• Must have a strong grasp of Microsoft Excel.

Additional Qualifications:

• Must have experience developing and preparing departmental budgets for multiple departments, withan understanding of financial demands from evolving business conditions.
• Must have a proven track record of providing excellent Guest Service Scores in a 4 Diamond or betterenvironment. Must also be able lead a quality improvement team to address areas of potential guestopportunity.
• Must have a strong understanding of processes and procedures involving Housekeeping and Casino Public Areas. Knowledge of Laundry Services, design and development, and project management preferred.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return,giving each guest a positive, memorable entertainment experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in aneffort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able toproject a professional demeanor.
• Ability to work flexible schedules, including nights, weekends and holidays

Work Environment:

• While performing the duties of this job, the employee is frequently required to stand; walk; use handsto finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell.
• The employeemust frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job includeclose, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employeeencounters while performingthe essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise andconstant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.