Charter Specialist
SOUTHLAND is currently seeking a charter administration support professional to join our team in Calgary. This role is responsible for addressing the needs of charter customers and delivering exceptional customer service.
Principal Duties and Responsibilities
- Answer phone calls, return messages, and handle inquiries
- Respond to emails and requests in a timely manner
- Assist charter drivers with questions regarding pick-up and drop-off locations
- Prepare charter waybills promptly for clients
- Attend regular charter meetings
- Be available for rotational on-call - weeknights, weekends, and holidays
Knowledge and Skills Required
- Knowledge of Highway Traffic Acts and Regulations
- Multitasking and ability to handle high-volume of workloads
- Map reading ability with knowledge of the city, specifically road systems and attractions in the Calgary area
- Maintain a high degree of confidentiality and professional conduct within a high-volume environment
- Ability to communicate effectively with drivers, clients, and internal partners
- Proficiency in Microsoft Office
Working Conditions
This is a permanent, full-time position, Monday through Friday, between the operational hours of 10:00 AM to 6:00 PM (will also vary depending on operational needs). Availability for rotational on-call is required including evenings, weekends, and holidays.