Job Title or Location

Charter Specialist

5110 - Southland Transportation LTD - 11 Jobs
Calgary, AB
Posted 2 days ago
Job Details:
Full-time
Entry Level

Charter Specialist

SOUTHLAND is currently seeking a charter administration support professional to join our team in Calgary. This role is responsible for addressing the needs of charter customers and delivering exceptional customer service.

Principal Duties and Responsibilities

  • Answer phone calls, return messages, and handle inquiries
  • Respond to emails and requests in a timely manner
  • Assist charter drivers with questions regarding pick-up and drop-off locations
  • Prepare charter waybills promptly for clients
  • Attend regular charter meetings
  • Be available for rotational on-call - weeknights, weekends, and holidays

Knowledge and Skills Required

  • Knowledge of Highway Traffic Acts and Regulations
  • Multitasking and ability to handle high-volume of workloads
  • Map reading ability with knowledge of the city, specifically road systems and attractions in the Calgary area
  • Maintain a high degree of confidentiality and professional conduct within a high-volume environment
  • Ability to communicate effectively with drivers, clients, and internal partners
  • Proficiency in Microsoft Office

Working Conditions

This is a permanent, full-time position, Monday through Friday, between the operational hours of 10:00 AM to 6:00 PM (will also vary depending on operational needs). Availability for rotational on-call is required including evenings, weekends, and holidays.

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