THE OPPORTUNITY AWAITS YOU

REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences.

The Guest Services Representative greets and assists visitors, answers questions, provides direction and appropriate information as well as performing administrative/clerical tasks, as assigned. Situated in some of the campus' highest traffic areas, the Guest Service Representative also assists guest and staff with event-related calls, incident resolution, events and general concerns. Ideal candidates will be energetic, engaging, passionate, personable, proactive and welcoming. As a member of the REAL team, the Guest Services Representative creates exceptional experiences for everyone that enters any venue on campus.

WHAT YOU WILL DO

1. Projects a polished, professional image at all times by:

• Providing exceptional customer service.
• Proactively address guest needs by answering questions, giving directions and other information regarding the campus and surrounding areas. Never avoiding a guest or leaving a question unanswered.
• Greeting and assisting guests through effective listening, clear communication and maintaining a friendly and approachable demeanor.
• Having sound knowledge of the REAL physical campus, knowing how to give directions, solving issues and being pro-active in finding solutions.
• Displaying patience understanding when assisting guests. Must be able to handle stressful situations in a calm and professional manner.
• Connects with Guests by asking open-ended questions to assess Guest needs and make appropriate suggestions.

2. Provides administrative support to the Guest Experience Department by:

• Performing administrative and data entry duties and operating office equipment such as computers, photocopiers, voicemail messaging systems to complete department tasks.
• Accessing various software systems to support day-to day operations (event Management software, Incident reporting software, Microsoft Teams, other) and provide analysis as required
• Collects and processes payments for programs & entry fees use a Square POS system.

3. Performs other duties as defined and assigned by the Assistant Manager, Guest Experience on a when required basis.

Wage Range: $15.00 - $19.98

Requirements

REQUIRMENTS

Education and Experience

• Completed Grade 12 or equivalent preferred.
• Demonstrated proficiency in a variety of computer software applications, including Microsoft Office and M365 tools
• Demonstrated knowledge of various computer systems (word, excel, teams, other, etc.) required
• Knowledge of event management and incident reporting software systems considered an asset.
• Experience with answering multi-line phone systems preferred
• The successful candidate must also possess and maintain a satisfactory Criminal Record Check (CRC)

Knowledge, Skills and Abilities

• Excellent interpersonal and communication skills and ability to work well as part of a team
• Demonstrated ability to interact effectively and in a professional, diplomatic and mature manner with all clients/guest at all levels.
• Ability to work well in a fast-paced environment, and adapt to change; Able to work with minimal supervision
• Consistently treats guests and colleagues with respect and contributes to a positive work environment
• Excellent organizational skills
• Excellent decision-making skills: Able to determine when escalation of a guest concern is appropriate
• Excellent knowledge of administrative processes and protocols
• Ability to operate a wide variety of office equipment
• Experience with cash handling
• Ability to work cooperatively and effectively with others

Benefits

WHY CHOOSE REAL?

Here at REAL, we can offer unique experiences unlike any other organization:

• Make a difference in your own community.
• Be a part of an industry responsible to create fun and memorable moments for our guests.
• A wide range of employment opportunities to fit your own lifestyle – whether that's committing to us in a full-time capacity or more of a casual role that is event specific and tailored around your own availability.
• We offer competitive wages and industry standard benefits.
• Matching Group RRSP plan.

For more information visit our website at www.realdistrict.ca. Submit resumes by April 10, 2025, via the link provided.

Please click the link to apply: https://apply.workable.com/j/9AAC190D48

While REAL appreciates the interest by all applicants, only those selected to advance to the next stage will be contacted. Note preference will be given to internal applicants holding existing REAL RWDSU seniority.