Gillespie Munro Inc. - International Logistics Specialist Vancouver, BC

Provide a comprehensive range of logistics services to clients and agents across all transportation modes, including marine, air, highway, and rail. Negotiate service rates and collaborate with carriers to meet customer needs and expectations. Respond to customer inquiries and provide assistance as required. Work as part of a dedicated team, fostering a collaborative environment with colleagues. Maintain high-performance standards to drive continuous improvement while ensuring exceptional customer service at all times.

About Us:

Founded in 1947, Gillespie Munro is a full-service, Canadian international freight forwarding firm specializing in innovative solutions to our clients, and agents' transportation needs. The company's international operations are divided into four principal areas of activity: international freight forwarding agency, marine chartering, international projects, and air freight. Gillship Navigation is a sister company to GMI who was founded in 1981 and specializes in international freight forwarding.

This is an in-office position. Monday Friday 8:30am-5pm (flexible after training)

Key Responsibilities:

• Plan and manage logistics export operations, including routing, transport mode selection, and pricing negotiations.
• Prepare quotes, track shipments, and keep clients informed on status or delays.
• Coordinate bookings, packaging, and necessary documentation, ensuring cost-effective delivery and compliance with regulations.
• Communicate with carriers to meet customer requirements and resolve any issues during transit.
• Provide timely, accurate responses to client inquiries and assist with issue resolution.
• Collaborate with team members to maintain high standards of service and continuous improvement.
  

Key Attributes:

• At least 2 years of experience in general forwarding or marine transportation.
• Experience in export documentation and managing high-volume supply chain logistics.
• Willingness to learn new skills and contribute to the growth and success of colleagues.
• Strong customer service skills with a focus on total client satisfaction.
• Successful completion of the CIFFA Education Program is preferred.
• Proficient computer skills.
• Excellent communication and organizational skills.
• Ability to work efficiently under pressure, meet tight deadlines, and multitask in a fast-paced environment while staying organized.
• Strong team player who enjoys collaboration and works well with others.

Career Rewards:

• Competitive compensation package
• Yearly performance reviews
• Paid vacation and personal time off
• Flexible work schedule
• Prime and scenic office location
• Fully paid comprehensive benefits package, including dental and vision.
• Group RSP matching.