Everguard Fire Safety is a multi-industry fire and life safety services and solutions company with comprehensive product offerings; globally recognized product and solution partners; installation, commission, inspection, and testing services and 24/7/365 support. We are proud to employ a diverse team of professionals across Canada who are focused on delivering high-quality products, solutions, and services to our clients. Every day our team members apply their unique knowledge, skills, and abilities to their work, living by our principles of Accountability, Continuous Improvement and Teamwork. We love what we do, and we are always seeking enthusiastic talent to join our team.

Being a part of our team, you will be able to experience many of the benefits below.

• Competitive Wages and Premiums
• Comprehensive Health, Dental and Insurance Programs
• Employee and Family Assistance Program
• Employer Matching Retirement Savings and Financial Planning Support
• Paid Time Off (including Flex Time and a Variety of Observed Holidays)
• Paid Training and Development Opportunities, and much more!

As our Branch Operations Manager, you will be responsible for managing branch operations at our Thunder Bay location, including technical services delivery and customer support related to our portfolio of fire and life safety services, and solutions. Additional expectations of this role include:

• Championing safety leadership in all aspects of the operations through regular communication of safety objectives; review of safety performance; and adherence to safety standards, policies and procedures.
• Ensuring efficient and effective branch operations including management of day to day work as well as multiple projects/contracts of varying scopes and complexity, work schedules, work planning, inventory optimization, work progress, equipment maintenance, work quality and completion of requisite reports and documentation.
• Reviewing compliance with technical services reporting guidelines including accuracy and timeliness of report completion; responsiveness to identified deficiencies; and proactive scheduling of revisits.
• Engaging with customers in an effective and timely manner to build meaningful customer relationships and proactively respond to identified issues and concerns.
• Optimizing local service delivery opportunities and existing client relationships, through identification of opportunities to address additional needs of current clients as well as expand services to new clients, in collaboration and consultation with the branch, business development, sales teams and the Regional Manager.
• Leading achievement of branch sales and service delivery plans, programs, processes, and other deliverables, in consultation with the Regional Manager.

We are looking for a leader who is:

• Skilled in leading a field service team to deliver top-tier customer service and solutions with high levels of safety focus.
• Highly motivated and focused on meeting and exceeding targets and deliverables.
• Attentive to building relationships within their team and the company, and with the clients they support.
• Comfortable communicating in a variety of situations whether it be on at a branch or client site, in a Teams call, or community partners.
• Adaptable to changing situations and priorities.
• Decisive. Able to analysis information and situations and make timely decisions.
• A team player who has no issues lending a hand or asking for one.
  
• Ready to travel (including overnight travel) to operating locations throughout the province as well as to remote client sites as required.

Candidate must also possess the following experience and training credentials:

• Relevant field or operations leadership experience in operations management, fire and life safety services, industrial field services, or related areas.
• Supervisory, management, leadership or other related training.
• 5+ years experience in operational management leading a field service delivery team complemented by experience in the fire and life safety industry.
• Valid Drivers License.
• NOTE: All combinations of education and experience will be considered.

If you are excited by the opportunity to contribute to a highly successful and growing company and are interested in being part of a dynamic team, we want to hear from you.

We embrace diversity across all our operations and foster a respectful and inclusive work environment. Individuals that represent a variety of backgrounds, perspectives and skills are encouraged to apply.