Global Traffic Group, a leader in developing innovative solutions for safer roadways andefficient communities, is seeking a professional to manage high-volume calls in a fast-paced environment. This is an ideal role for someone who remains calm under pressure, is organized, and is focused on delivering consistent, helpful service to every caller.

What Were Looking For:

• A clear and confident communicator who can manage multiple phone calls and listen carefully to understand and direct callers appropriately.
• A detail-oriented individual who can accurately schedule appointments and follow through on tasks, ensuring all details are attended to.
• Someone who remains courteous, calm, and composed even when dealing with frustrated or emotional callers.

Key Responsibilities:

Call Management

• Answer and manage multiple incoming phone lines
• Listen to the caller's needs and either resolve the issue directly or direct them to the appropriate department and next steps
• Maintain a courteous, composed, and professional tone at all times especially with frustrated or emotional callers
• Keep accurate call records and communication notes

Scheduling

• Book, reschedule, or cancel appointments as required using internal systems
• Confirm details with callers to ensure accuracy in bookings

Email & Communication Management

• Respond to call center email inquiries and ensure timely follow-up

Other Administrative Tasks

• Support office organization tasks, including shipments, couriers, and supply orders
• Assist with research tasks
• Provide backup support to other departments if needed

Qualifications:

• Post-secondary diploma or certificate in business administration or equivalent experience
• 2+ years of experience in a call center, receptionist, or similar high-volume phone handling role
• Strong verbal and written communication skills
• Proven ability to manage multiple tasks, prioritize effectively, and stay organized under pressure
• Tech-savvy and a quick learner with the ability to adapt to new systems and tools
• Experience using Microsoft applications (Outlook, Excel, Word, Teams) and SharePoint
• High attention to detail, especially when managing appointments and recordkeeping
• Ability to remain calm, courteous, and solution-focused when handling difficult or emotional conversations
• Comfortable working in a fast-paced, team-oriented environment
• Dependable, professional, and able to work with minimal supervision

Conditions of Employment:

• Successful applicant will be required to obtain a satisfactory criminal background check.
• Successful applicant must be a Canadian resident or lawfully able to work in Canada.

We wish to thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.