At MedSleep, skilled, dedicated, enthusiastic employees are at the heart of everything we do. We are committed to building and nurturing a great place to work, learn, and develop. We are proud of our people and our company.
We provide clinical consultation, diagnostic services (sleep testing) and treatment for a wide range of sleep disorders. We are dedicated to helping our patients improve their lives through better sleep. At MedSleep, we are committed to providing the highest quality in sleep therapy services across Canada.
We have a great career opportunity for someone looking to join a growing team of health professionals! If you are looking for a meaningful career as a Medical Office Administrator, and are interested in joining a growing company, this may be the right opportunity for you. MedSleep is currently recruiting for our next amazing hire as a Medical Office Assistant in the Greater Toronto Area.
Position Description:
As part of our team this position is responsible for the co-ordination of telephone and electronic referrals, scheduling of patient visits, answering telephone inquiries, assisting patients with insurance and claim approvals, and provide support to the doctors and other team members as required. We are looking for individuals who are customer focused, patient, detail oriented with the ability to set priorities and follow through on tasks within critical deadlines.
Key Responsibilities:

• Perform administrative duties such as: handling referrals, booking patient appointments, preparing patient charts, filing, answering phone, updating the EMR system and coordinating clinicians' clinic.
• Answer telephone inquiries from patients and others; screening calls to determine nature and urgency of inquiry, refers calls as appropriate, and/or schedules appointments.
• Assist patients with their insurance pre-authorizations and claim approvals.
• Obtain patient medical histories, and insurance information as appropriate; update medical charts and enter patient data.
• Must be comfortable with hands-on patient interaction.
• Provide day-to-day staff support for our other team members as required.
• Review data on clinical activity; prepare associated reports as required.
• Creating invoices, processing payments and tracking metrics.
• Maintain the cleanliness and serviceability of equipment; arrange for maintenance and repair as needed.
• Ensure the professional appearance of the clinic.
• Performing miscellaneous job-related duties as assigned.

Skills & Qualifications:

• A minimum of 3+ years of professional administrative experience is required;
• Experience in a healthcare setting or sleep therapy is considered an asset but is not required, training is provided.
• Working knowledge of an EMR systems is considered an asset.
• Excellent organizational and administrative skills with impeccable attention to detail.
• The ability to quickly learn and understand various processes in a changing environment.
• An assertive, professional, and friendly interpersonal skills with strong customer service values.
• Strong written and verbal communication skills;
• Good time management skills, ability to work effectively under pressure and meet demanding deadlines.
• Ability to multi-task, assess situations and prioritize tasks accordingly.

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