Job Summary:

The Sales Coordinator plays a pivotal role in supporting the sales team by managing various administrative tasks and ensuring seamless coordination between sales representatives, clients, and internal departments. The primary objective of this role is to enhance the efficiency of the sales process and contribute to achieving sales targets.

Key Responsibilities

Sales Support

• Assist sales representatives in preparing client-related documents and presentations.
• Using CRM software, maintain accurate records of sales activities, customer interactions, and project details.

Document Management

• Maintain accurate records and files for all sales-related documents such as contracts, pre-qualification documents, etc.
• Assist in the preparation of pre-job document submissions.
• Maintain warranty system including issuing warranty to customer.

Administrative Tasks

• Manage scheduling and logistics for sales division meetings and customer meetings.
• Maintain organized and up-to-date records of sales activities, customer interactions, and project details using CRM software or other designated tools.
• Assist in the preparation of sales reports, forecasts, and presentations for internal and external stakeholders.
• Manage administrative tasks related to sales operations, such as data entry, filing, and correspondence.
• Assist with preparing marketing materials and customer outreach initiatives.
• Ensure compliance with company policies, contracts and industry regulations.

Data Entry & Recording

• Track sales targets and KPIs for the team
• Generate and analyze reports on sales performance, project updates and customer feedback.
• Maintain and update database with customer and project details.

Client Communication

• Serve as point of contact to new and existing clients in the absence of a sales consultant to record issues and ensure a prompt response to the customer for the designated account holder.

Qualifications:

• Administrative Assistant experience in a sales environment; 3+ years
• Basic understanding of commercial roofing products, services and industry terminology
• Exceptional verbal and written communication skills for interacting with clients and colleagues.
• Customer-centric approach with a commitment to delivering exceptional service by maintaining open communication and addressing customer concerns promptly and professionally.
• Keen attention to detail is necessary to ensure accuracy in project documentation and identify potential errors or discrepancies that may impact project outcomes.
• Ability to work effectively as a team and collaborate with diverse stakeholders, including sales consultants, sales managers and clients.
• Proficient with Microsoft Office Suite
• Sales Force expert for lead management, pipeline tracking and reporting

Work Environment:

• Standard office hours, with potential for overtime during peak production periods

Equal Opportunity Employer:

Empire Roofing Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment.