CLIENT SERVICES REPRESENTATIVE (TPT)
The City of Belleville, known as the ‘Friendly City', is located at the mouth of the Moira River where it meets the picturesque Bay of Quinte. Experience world-class fishing, boating, cycling, and walking along approximately 14 kilometers of waterfront trails. Situated between Toronto and Montreal, and less than one hour from the U.S. border, the City truly is at the center of it all.
Approximately 56,000 people make Belleville their home and over 220,000 live within 30 minutes of the City. We are in close proximity to Prince Edward County where you can discover award winning wineries and numerous beaches including Sandbanks Provincial Park. We are home to Loyalist College of Applied Arts and Technology as well as Albert College, Canada's oldest co-ed boarding independent private school. The historic downtown core provides numerous restaurants, shopping and live music and theater venues for an amazing cultural experience. Our inviting blend of small town warmth and big city amenities, quality of life and affordable housing make Belleville the perfect place to live, work and play. More information is available at www.belleville.ca
Currently, the City of Belleville has an exciting opportunity for a highly motivated, strategic, and dynamic individual to join our Community Services Department as a Client Services Representative.Position Type: Temporary Part Time
Number of Positions: One (1)
Department: Community Services Department
File Number: SV25-45
Location: Quinte Sports and Wellness Centre (265 Cannifton Road, Belleville)
Hours: A minimum of 4 hours up to a maximum of 35 hours per week, on a schedule to be determined by the department, between the hours of 5:45AM and 11:00PM, Monday through Sunday
Employee Group: Union - CUPE
Salary: Jurisdiction A Grade 5 $30.15 to $34.65 per hour
Closing Date: April 7, 2025 at 4:30 PM PURPOSE & SCOPE:
As a representative for the Community Services Department (CSD), the Client Services Representative (CSR) will provide information and registration assistance to the public related to City programs and services and respond to general enquiries via telephone, email and in-person. This position processes daily revenue through a point-of-sale system related to program, service and facility rental payments. The CSR is also responsible for providing clerical support for the Department, such as typing, filing, faxing and photocopying.
KEY DUTIES/RESPONSIBILITIES:

• Process program registrations and accept payments for Department contracts by telephone, email and in-person.
• Assist customers with facility availability and redirects enquiries to the appropriate staff when required. Creates rental contracts and permits for signature by signing authority.
• Provide information and assistance on advertising and naming rights programs.
• Provide clerical support for all Department staff as assigned.
• Provide accurate and knowledgeable answers to general enquiries from the public and other Departments on matters related to the Department and stakeholders. Redirects enquiries as necessary.
• Assist with issuing meeting room keys and allocations.
• Assist with general filing and Department correspondence.
• Daily processing of all City revenues through point of sale (POS) software which includes program registrations, harbour payments, facility rentals, tax payments, water payments, dog licenses, yard sale permits, garbage bag tags, burn permits, skating tickets, boat ramp passes, donations (i.e., Memory Lane, Corby Park), etc. Includes daily balancing and general receipts for payments.
• Maintain and update databases, statistics, calendars and client accounts.
• Responsible for updating signage and Department information on internal and external communication boards (i.e. dressing room assignments, upcoming events, closures, maintenance notices, etc.).
• Responsible for verifying and processing various Departmental cash deposits (i.e., Glanmore, harbours, Kinsmen Pool, etc.).
• Assist with procedures/programs (i.e., Lost and Found, etc.).
• Emergency response related to QSWC Emergency Procedures.

Note: Above duties are representative of a typical position and are not to be construed as all· inclusive.
EDUCATION/SPECIALIZED TRAINING/SKILLS
Minimum Qualifications:

• One to two years post-secondary education in business/office administration studies or related field.
• Proficiency in Word, Excel, Outlook, Internet
• Strong organization, communication (written & oral), and problem-solving skills
• The ability to work in a fast-paced environment
• Strong customer service skills
• The ability to handle and solve complaints
• The ability to work independently with general supervision
• Cash handling experience
• A Satisfactory Criminal Record and Vulnerable Sector Check

WORK EXPERIENCE:
Minimum Qualifications:

• Minimum of two (2) years related office experience dealing directly with customers
• Experience with integrated financial or recreation software.

Preferred Qualifications:

• Municipal government experience considered an asset

HOW TO APPLY:
City of Belleville – Employment Opportunities
Please be advised that the City of Belleville uses email to communicate with their applicants for open job postings. It is the applicant's responsibility to include an updated email address that is checked frequently and accepts emails from unknown users. As we send time-sensitive correspondence regarding recruitments via email, it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the job posting.
Applicants will be required to provide at their own expense a satisfactory criminal reference check dated within the past six (6) months and if deemed a requirement of the position, a driver's abstract to the Human Resources Department on or before the date of the interview but no later than the commencement of employment if selected.
The City of Belleville is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.
Personal information and any supporting material will be administered in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).

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