Logistics Specialist
Diva International Inc. (“DIVA”) is looking for a Logistics Specialist who will be responsible for optimizing the movement of goods and materials throughout the supply chain, ensuring timely delivery, cost-effectiveness, and adherence to quality standards. This position contributes to enhancing operational efficiency, customer satisfaction, and overall profitability of the organization.
The role allows for remote work in Ontario, Canada. Travel may be required on occasion. Must be legally eligible for employment and reside in Ontario, Canada.
About Us:
Since 2003, DIVA has introduced and onboarded millions of people as they keenly—or—anxiously—discovered reusable period care. Founded by mother-daughter duo Francine Chambers and Carinne Chambers-Saini, DIVA revolutionized the “feminine hygiene” industry and created the mass market adoption of sustainable period care alternatives. Today, the DIVA brand is synonymous with the menstrual care category, driving change and bringing sustainability to the forefront of new period care innovation.
We are DIVA. Your conscious cycle care partner.
Responsibilities:
General Duties

• Coordinate and monitor the logistics of transporting parts, materials, supplies, ensuring all shipments and deliveries are completed in time for customers and organization.
• Coordinate with in-house sales team to promote accurate and timely processing of orders for customers
• Responsible for reviewing and approving all Logistics invoices as well as all related charges. Ex: Unloading Fees, Late Fees, Non-conformance Issues etc.
• Ensure all SOPs are up to date and provide recommendations for improvement
• Responsible for monitoring past due orders.
• Owner of new HS codes and specific country documentation requirements.
• Ownership of any custom held products and resolution.
• Prepare and process all customs documents for International & U.S. shipments.
• Provide adhoc reports as necessary (e.g., freight costs).
• Owner of Chamber of Commerce certifications.
• Leading the EDI functions within the logistics department where applicable

Order Processing/ Logistics

• Manage, distribute and process purchase orders and Ship Request Forms.
• Responsible for packing slips, required labels, verifying shipping fees, and available inventory for orders, and creating shipping documents for customers.
• Arrange, book and track shipping of samples, donations, and tradeshow materials.
• Perform EDI requirements: invoicing, POA, ASN, and label requirements.
• Create process documents per customers and load into SharePoint/Logistics folder.
• Ensure appropriate spreadsheets and NetSuite are kept up to date with customer information.
• Use and maintain customer portals.
• Address, tracking, pricing issues, disputes, RMAs, shipping discrepancies and order adjustments.
• Track logistics costs and research possible new carriers when required.

Reverse Logistics

• Provide and process all RMA to customers.
• Request secure destruction when required, request and log photos if required.

Inventory Control/Management/Ordering

• Team member of yearly physical inventory counts in Canada and US.
• Work as support liaison with operations.
• Track, measure, and report regularly on the status of customer orders.

Accounting

• Review customer deductions and create RMAs on NetSuite.
• Review and approve all shipping charges.
• Assist Accounting regarding costs, invoicing, and shipping discrepancies.

Quality

• Ensure the organization's procedures and policies for product distribution, traceability, and verifying customer order requirements are followed.
• Work in accordance with DIVA International Inc.'s Quality Policy and B-Corp set of standards.

Other

• Monthly meeting with respective warehouse to discuss any issues or improvements.

Qualifications:

• Minimum 3 (three) years of experience in a similar position.
• College diploma or certificate in Logistics, Material Management, Supply Chain, or related field.
• Must be detail oriented: attention to accuracy.
• Self-motivated, confident, energetic, and creative.
• Experience in leading a team is an asset
• Ability to prioritize time effectively.
• Excellent computer skills, including Microsoft Excel, Word, PowerPoint.
• Knowledgeable in NetSuite, EDI, and Freshdesk is an asset.
• Experience and/or comfort working in the menstrual hygiene category.
• Flexibility and great interpersonal skills enabling effective work in a diverse environment.
• Experience working in remote work an asset alongside a strong understanding of working in an office environment.

About Our Hiring Process:
Does this sound like great fit for you? We would love to hear from you.
You can expect us to be curious about who you are, what experiences you have gained to date and what you are looking for in your next opportunity. We know that you are selecting us as an employer just as much as we are inviting you to join our team. We will provide a series of opportunities for us to connect and for you to meet various members of our team. Please ask us questions and let us know how we can support you throughout our hiring process.
Why work at Diva International?
People are the heart and soul of DIVA, sharing our passion to make a meaningful difference in the world. We empower our employees to shatter societal norms and status quo, raise our standards, so we can grow together and make a great company even better.
At DIVA, we strive to be a welcoming and safe space for everyone, regardless of their race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity, physical ability, or any other protected grounds. We welcome employees and candidates from these underrepresented groups to help make this vision a reality.
Accommodations are available on request for candidates taking part in all aspects of the selection process. Please e-mail at [email protected] if you require accommodation. Information related to accommodation requirements will be addressed confidentially.

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