Job Title: Billing Coordinator (6-month temp contract)

Key Duties/Responsibilities

1. Coordinate with Service Technicians in Ontario, Western & Atlantic regions to receive, edit, process and bill work orders.
2. Responsible for all aspects of customer invoicing. The focus will be on service and contract billing but product invoicing may also be assigned.
3. Verify equipment on work orders in the system (under contract or warranty)
4. Handling incoming customer inquiries for service & take immediate steps to resolve
5. Utilizing customer portals to submit & upload service invoices.
6. Recognize, Document and Alert Service managers of trends in customer calls/issues
7. Complete open service work order report on a weekly basis to regional service managers
8. Assist in credit card charges on the Virtual Clover system
9. Work closely with the A/R team in resolving billing issues and providing the necessary billing back-up materials

Required Skills:

1. Detail-oriented
2. Strong communication skills, both written & verbal
3. Excellence in customer service.
4. Proficient with Microsoft Word, Outlook, and Excel.
5. Strong organizational skills, ability to multitask.
6. Ability to process a high volume of invoices before the month end close

Preferred but not required:

1. 1 year+ experience using an ERP system
2. 1 year+ experience in billing.