About John Paul

At John Paul and Service Concierge Canada, we pride ourselves on being the world leader in premium loyalty and customer engagement services. With a global reach across 40 countries and a growing team of dynamic and passionate individuals, we are committed to delivering exceptional experiences to our clients and their customers. Our unwavering dedication to excellence is rooted in our core values of trust, innovation, and reliability.

As we continue to expand and evolve, we are seeking talented and driven individuals who share our vision and can contribute to our success. Join our diverse and collaborative team to help shape the future of customer and employee loyalty and be a part of an award-winning company that truly values meaningful service beyond expectations.

Why join us?

John Paul is the worlds leader in premium concierge services. If you have a deep appreciation for luxury service, join us in the pursuit of excellence where you can expect things like:

• A real open-door policy Even though we have employees across the globe, our senior leaders have their (virtual) doors open to everyone, ready to listen and support you.
• Long-term support The average tenure for an employee at our company is five years. In an ever-changing job market, we are proud to celebrate our employees longevity here.
• Competitive salary, paid time off, eligible quarterly bonuses, and other incentives
• Healthcare and Wellness benefits for eligible employees (Medical, Dental, Vision, and more)
• Employee Assistance Program available 24 hours a day, 7 days a week, 365 days a year with confidential counseling and support
• Employee engagement events (in-person and virtual) all year-round
• Opportunity to develop your talent and grow within John Paul or ACCOR (our parent company) brands across the world!
• Exclusive discount and travel programs with ACCOR Hotels and our preferred partners
• Receive an IATA card with additional travel benefits and discounts

About The Bilingual Corporate Travel Concierge Role

As a Bilingual Corporate Travel Concierge, you will focus on providing exceptional, high-touch service by assisting customers who call in for travel arrangements, dining, event planning, research, personal shopping, and more.

We are a 24/7 contact center, operating 365 days of the year. The ideal candidate will have at least one year of experience providing concierge services and/or travel solutions to clients. Our contact center is located in the heart of the Financial District in Toronto, Ontario with amazing views of the city and walking distance to numerous dining options and the PATH underground network.

Upon being hired, you will participate in an 8-week paid training program held in-office, Monday to Friday from 9:00 AM to 5:00 PM. This program ensures you have all the tools and knowledge needed to excel in your role. After completing training, you will transition to your permanent schedule, including evenings and weekends, with two consecutive days off during the week.

Enjoy Work Flexibility

We're looking for travel enthusiasts who are available to work a Full-Time schedule with two consecutive days off during the week. Having days off during the week can be more beneficial because it allows you to manage errands, appointments, and other tasks without the usual weekend crowds, often making it easier to get things done; additionally, it can break up the work week and provide a mid-week refresh, potentially boosting productivity.

The salary for this role is $23.00 per hour (up to $47,840 annually).

Key Responsibilities:

• Achieve the goals/metrics set by the Quality and Customer ExperienceLeaders.
• Provide Program Benefit Support for questions about membership benefits, reward point redemptions, and statement credits.
• Sharing insight/feedback received through interactions with the client members to the manager.
• Leverage John Paul's network of vendors and travel partners to book travel and fulfill requests.
• Build experiences that leverage direct/personal knowledge of the clients personality and desires.
• Promote collaboration with team members, management, and sustain a respectful work environment.
• Adhere to company and client procedures and policies, including Dress Code, Respect in the Workplace, Attendance, and Punctuality.
• Any other duties that are assigned to drive to the vision, fulfill our mission and abide by the values of this organization.

Job Qualifications:

• Minimum 1-year experience within a call center environment, preferably for a travel services provider, financial services organization, or a luxury brand. Previous work experience in the Travel and hospitality industry is a plus.
• Bilingual in English and French is required; Must be proficient at communicating verbally and/or in writing English and French
• Have flexibility in work schedule including weekends with two consecutive days off per week
• Ability to seamlessly handle multiple requests via incoming phone calls and email
• Possess an exemplary positive attitude; is passionate about offering unparalleled customer service and excels in maintaining excellent associate relations
• Proficient in MS Office, email applications, and Internet browsers
• Excellent organizational skills
• Must be authorized to work in Canada

EEO We are an Equal Opportunity Employer

John Paul and Service Concierge Canada Inc. value diversity and respect in the workplace, it's integrated into our corporate values. We celebrate and welcome diversity and are committed to creating an inclusive and equitable environment. John Paul is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise if you require accommodation.

VISA REQUIREMENTS

Canada Work Authorization is required.