HMIS (Homeless Management Information System) Support Specialist

At Calgary Homeless Foundation, we are dedicated to our purpose of guiding the fight against homelessness. Positioned uniquely within the system of care, we have the ability to observe the many complicating factors that affect those facing or experiencing homelessness. Our broad perspective provides us with a deep understanding of the cause-and-effect dynamics of homelessness. This insight, delivered as an arms-length advisor, enables us to inspire governments, service providers, and our community to undertake a shared responsibility to maximize our collective impact in the fight against homelessness.

We commit to our purposeand our ambition of becoming the authoritative guide in the fight against homelessnessby demonstrating the following leadership behaviors:

Taking Accountability: Guiding the fight against homelessness with responsibility and integrity.

Fostering a Growth Mindset: Continuously learning and adapting to better serve our mission.

Empowering Others to Succeed: Supporting and enabling our team and partners to achieve their best.

Collaborating for Greater Impact: Working together with various stakeholders to amplify our efforts and outcomes.

The Position

Reporting to the Manager, HMIS, the HMIS Support Specialist is responsible for providing ongoing user support, system training, data quality validation, and continuous system improvements to provide support to a community of over 900 HMIS users across the Homeless Serving System of Care (HSCC). This role will support agencies through HMIS implementation and daily utilization, in addition to maintaining high-quality data collection procedures and documentation. As a member of the HMIS Support Team, the HMIS Support Specialist values collaboration with external agencies, as well as CHF's internal Data & Analytics, and System Planning teams to further develop a sophisticated homeless management information system.

Areas of Accountability

• Monitor helpdesk ticketing system and respond to user requests.
• Support digital platform configuration, implementation, and training for agencies/programs.
• Support and promote data quality validation across multiple agencies/programs and instruct users to correct accordingly.
• Proactively conduct program workflow assessments to optimize HMIS for new and existing programs.
• Develop and maintain internal/external documentation (process, training, policies, etc.).
• Perform routine and time sensitive HMIS administrative tasks (process referrals, system upgrades).
• Foster collaboration with internal/external stakeholders via cross-functional teams to support the coordination of various projects throughout the homeless serving system of care.
• Drive continuous improvement through collaboration and constructive feedback with manager and team (ability to provide and receive).

Qualifications and Education Requirements

• Post-secondary degree/diploma/certification in a field related to Human Services, Information Management, or equivalent experience.
• 2+ Years experience in software application support and/or customer support/customer service.
• Strong attention to detail and demonstrated commitment to internal quality control in all communications
• Experience with HMIS ServicePoint and/or Calgarys Homeless Serving System of Care (HSSC) would be an asset.
• Experience with Learning Management Software (LMS) administration would be an asset.
• Ability to work both independently and with a team.
• Excellent verbal and written communication skills with a proven ability to communicate and explain technical concepts to a non-technical audience.
• Proven ability to multi-task and prioritize strategically
• Proficiency with Microsoft Suite, including Outlook, Word, Excel, and PowerPoint presentations.

What We Offer

We offer an environment and culture where people are passionate about the work we do and supportive of each other. We work hard and learn together, celebrate our successes, and recognize the importance of having fun.

We provide a competitive compensation package including health and dental benefits, paid vacation, wellness and personal flex time.

We offer a hybrid working model.

Our Commitment

We celebrate and support diversity, fostering an inclusive and equitable workplace for all.

Requirements

Please forward your resume and cover letter via CHFs Bamboo portal.

We thank all candidates for your interest in the HMIS Support Specialist role; however, only those selected for an interview will be contacted.

Successful candidates must provide police information and vulnerable sector checks.