Overview

The incumbent in this position is responsible for developing an environment that creates excitement for internal and external guests. The incumbent in this position is responsible for supporting the Production Manager with all elements of venue production, advancing of shows, casino VIBE, and related administrative needs. Maintains correspondence files, contracts for talent and outside vendors, assigned projects, spreadsheets, budget files, scheduling, submission of graphic requests, and general office management duties.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Assists Production Management with training and enforcing all standard operating procedures, internal controls and company policies and job performance.
• Coordinates Entertainment Runner(s), vendors, and production/show support on the day-of-show.
• Maintains office management duties, including answering phones; making travel arrangements and reservations; making appointments, greeting visitors (including determining nature of business); composing and sending correspondence and statistical reports; recording of meeting minutes; sorting, preparing and prioritizing mail; and maintaining files to ensure effective preparation of materials, flow of information, and management of schedule to allow Production Management and the Entertainment Director to most efficiently utilize their time for matters relevant to the successful operations and management of Hard Rock Casino.
• Creates and distributes day-of-show information to appropriate departments, catering staff, and vendors.
• Arranges local transportation for artist and their crew, including serving as an Entertainment Runner if needed.
• Maintains relationships with local vendors, hotels, and parking permit officers.
• Advances and oversees day-of-show artist catering and green room needs with internal staff.
• Arranges and facilitates artist meet & greets, including photography if requested.
• Arranges and facilitates artist merchandise sales.
• Establishes and nurtures relationships with celebrities, personalities, assistants, and talent.
• Monitors, adjusts, and creates music playlists adapted to location, time of day, Hard Rock Live shows, player events, and casino VIBE as needed.
• Understands RX Music platform.
• Requests and proofs signage and artwork for the Production and Entertainment Department.
• Schedules cleaning and maintenance of production offices, dressing rooms, green rooms, and backstage area.
• Attends and participates in meetings, completing follow-up as assigned.
• Attends Special Event meetings on behalf of the Production Department along with appropriate Entertainment Managers.
• Reviews and prepares for monthly accounts payable, general ledger, and P&L meetings on behalf of the Production Department as needed.
• Performs work regularly and predictably.
• Cleans and sanitizes work and public spaces.
• Other duties as assigned

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

These abilities and knowledge to do so are typically acquired through the completion of a high school education or equivalent, as well as through a minimum of (2) years of experience in a similar role in the live music industry, or combination of education and experience. College degree and gaming experience preferred.

ADDITIONAL REQUIREMENTS

• Must obtain and maintain all licenses / certifications
• Must be nineteen (19) years of age.
• Must have a clean driving record and be able to drive a full-sized SUV or 15-Passenger Van.
• Follow all policies for company cell phone usage.
• Must be available to work 75 - 100 shows/events a year from load-in to load-out and office
  hours/meetings/conference calls, as needed.

KNOWLEDGE OF

• Microsoft Office Suite and other software systems.
• Independently initiating, following up on, and completing assignments as well as special projects.
• Strong understanding of the gaming industry and the Hard Rock brand.
• Basic mathematical functions.
• Sound interpersonal judgment and decision-making skills in directing administrative tasks, using
  discretion when necessary, understanding the potential impact on the department.

ABILITY TO

• Ability to communicate effectively with external contacts and all levels of team members.
• Use all required office equipment in an effective and efficient manner.
• Work with various computer applications and programs.
• Review and comprehend all necessary documentation.
• Compose, type, route, and file correspondence, etc.
• Be flexible to work varying shifts and time schedules as needed.
• This position spends time on the Hard Rock floor and is subject to varying levels of crowds and
  noise, the severity of which depends upon guest volume.
• Perform effectively in a fast-paced environment.
• Interface professionally with business contacts and customers.
• Stand for the duration of shift.
• Bend and lift, up to 100 pounds.

Physical Demands:

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions:

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.