Description:Responsibilities Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests. Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including tec General Skills Experience in programming and analysis; specialized CRM software package support at the specified experience level Ability to collaborate with IT Professionals throughout the Software Development Life Cycle Experience in structured methodologies for the development, design, implementation and maintenance of applications Experience in design, code, test, debug and document applications Experience in the use of object and/or third generation language development tools Experience in one or more programming languages Experience in application design, latest design patters, deployment and troubleshooting Experience with relational and hierarchical database technologies Experience in the use of information retrieval packages using query languages Experience with one or more communications protocols Experience in structured methodologies for the design, development, implementation and maintenance of applications Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills A team player with a track record for meeting deadlines CRM Software Development Skills Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools Experience with middleware and gateways Expertise in specific tools for CRM software development Desirable Skills Knowledge and experience with programming Internet-ready applications Knowledge and experience in rapid application development (RAD) methodologies Knowledge and understanding of Information Management principles, concepts, policies and practices Experience with middleware and gateways Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging Ability to provide post-implementation support and resolve any post-implementation technical issues Experience conducting design walkthrough sessions with project team Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards Ability to provide user and system documentation as requiredSkillsExperience and Skill Set Requirements

This role is part of a Hybrid Work Arrangement and resource(s) will be required to work a minimum of 2-3 days per week at 5700 Yonge St. or at discretion of Hiring Manager.

Selection Criteria

Section

Percentage

Criteria

Application design and development experience50

7-10 years of experience as a Senior Software Developer - CRM

In-depth knowledge of CRM platform (e.g. Microsoft Dynamics) and its features, including portal technologies such as MS Power Pages.

Proven experience developing and implementing end-to-end CRM solutions that align with business objectives.

Proficiency in CRM customization and configuration, including creating custom fields, workflows, process automation, and data integration.

Strong proficiency in developing custom solutions using Microsoft Dynamics CRM development tools, such as Custom Workflow Activities, Plugins, Custom Actions, and JavaScript.

Experience with data migration and transformation in Dynamics CRM, including data import/export and data manipulation using tools like Data Loader.

Knowledge of data modeling and database design principles within the context of Dynamics CRM.

Knowledge of API integration methods to connect CRM systems with other applications.

Experience with programming languages and scripting (e.g., JavaScript, Apex, Python) for customizations and integrations.

Methodology, Problem Solving and Analysis Skills

30

Demonstrated ability to assess complex and diverse information/system needs and develop I&IT solutions.

Complete knowledge of SDLC methodologies e.g., Agile development environment

Familiarity with version control systems (e.g., Git) to manage code changes and collaborate with other developers.

Experience developing integrated test scenarios, identifying test data, executing test scenarios as part of system integration testing (COTS and custom), troubleshooting, and resolving issues identified and documenting test results.

Experience in providing Go-live support and conducting post implementation reviews.

Ability to identify the root cause of problems and provide viable solutions.

Strong analytical skills to diagnose and resolve technical issues, performance bottlenecks, and system errors in Dynamics CRM solutions

Ability to collaborate with cross-functional teams, including developers, analysts, testers and business users.

Experience working with CRM vendors, understanding product roadmaps, and evaluating third-party integrations.

Proficiency in analyzing data and trends to identify opportunities for process improvement and enhanced customer experiences.

Ability to perform data-driven decision-making to optimize CRM performance and functionality.

Creative thinking and the ability to devise innovative solutions to unique challenges.

Planning, documentation, and communication

20

Experience conducting stakeholder interviews, gathering requirements, and documenting use cases.

Ability to translate business requirements into effective CRM solutions, ensuring alignment with organizational goals.

Experience in creating and documenting the technical design, development and delivery of specified technology solutions including reports, interfaces, conversions, extensions, workflows, procedures and customizations.

Ability to design and articulate complex technical concepts into executable development work packages.

Excellent verbal and written communication skills to effectively convey technical information to both technical and non-technical stakeholders.

Experience in providing estimations of project delivery based on business requirements.

Experience presenting solution designs, project updates, and recommendations to management.

Demonstrated skill in planning and managing change within an organization when implementing new CRM systems or processes.

Desirable Skills:

Bachelors Degree in Information Technology, Engineering, or related field.

Relevant certification from CRM platform provider (e.g., Microsoft Certified: Dynamics 365 Developer) is an asset.

Max Number of Candidates 1(One)

Please note this role is part of a Hybrid Work Arrangement and resource(s) will be required to work at a minimum of 2-3 days per week at 5700 Yonge St.

Must haves:

• In-depth knowledge of CRM platform (e.g. Microsoft Dynamics) and its features, including portal technologies such as MS Power Pages.
• 7-10 years of experience as a Senior Software Developer - CRM
• Knowledge of data modeling and database design principles within the context of Dynamics CRM
• Experience with programming languages and scripting (e.g., JavaScript, Apex, Python) for customizations and integrations.
• Ability to collaborate with cross-functional teams, including developers, analysts, testers and business users.