JOB TITLE: Senior Applications Specialist

Department: Engineering

Report to: Vice President of Engineering

Job Summary:

The Senior Applications Specialist provides custom solutions for prospective, new and existing customers by receiving their incoming telephone and email inquiries and by collaborating with the Regional Sales Managers and our sales and service partners. Reporting to the Vice President of Engineering, the Senior Applications Specialists actions are guided by the need to deliver customer service excellence: First, by learning about the customers operating conditions, specifications and requirements, and second, by generating Quotations and Orders in the ERP that meet customer requirements. After the Quotation is sent to the customer or sales and partner, it is the Senior Application Specialists role to follow-up to gather and provide accurate feedback that will allow the Regional Sales Managers and sales partners to generate a sale. The Senior Application Specialist communicates within the matrix organization and uses various software tools as well as technical knowledge to perform the tasks efficiently and effectively, meeting or exceeding SAMSONs high quality standards. The Senior Application Specialist shares his in-depth technical knowledge of and experience in the automation and process control industry with all team members, especially with the other Applications Specialists, in an informal mentorship relationship.

As an achievement-oriented individual, the Senior Applications Specialist will find that SAMSON offers a supportive, collaborative working environment with a stable, growing and dynamic company. All full-time, permanent positions enjoy a total rewards package that includes salary, bonus, vacation, Group RSP contributions and a comprehensive health and insurance program. SAMSON also offers extensive training to support your career, as career growth is expected and available.

CORE RESPONSIBILITIES

Provide Customer Service Excellence:

• Communicate directly and pro-actively with customers and sales partners (engineering/sales/purchasing/logistics)
• Provide technical support in the form of documentation, drawings, customer training, troubleshooting, and site visits and demonstrations if required.
• Support after-sales activities: follow-ups, return/repair inquiries and troubleshooting
• Generate Quotations:
• Obtain Process conditions or equipment specifications
• Size and Select Valve Products and accessories to meet customer requirements by using SAMSON Valve sizing software while following SAMSONs total cost of ownership approach
• Determine proper delivery time to meet customer deadlines by working with the respective factories regarding production status, and product availability
• Generate commercial Quotations for the proposed design using the ERP system and Pricing Guidelines
• Ensure Solutions comply to all Pressure Vessel code regulations and other standards
• Verify material compatibility and compliance to specification requirements
• Log all opportunities and correspondences using CRM software
• Review quotations of more junior employees and offer support where required

Generate Sales Orders:

• Generate Sales Orders for the proposed solution using the ERP system
• Review order entry process to ensure matching of company product with clients technical requirements
• Ensure proper documentation is stored as it relates to each specific order and all guidelines are complied with including order checking procedure and others
• Log all order activity and correspondence using CRM software

Other Duties:

• Perform QC Inspector Tasks including (order compliance sign-off, NCR reporting, CAPA/RCA)
• Share the technical knowledge and expertise with all applications specialists through an informal mentorship relationship, under the direction of the Inside Sales Supervisor
• Comply with OHSA, company policies and procedures, and safety practices to ensure the safety of every worker performing on duty to SAMSON
• Adhere to SAMSONs Quality standards
• Participate in all company required training
• Other duties as assigned by management.

QUALIFICATIONS

• Prior experience in Control Valve Sizing and Selection (3+ years)
• An energetic self-starter with the desire to achieve challenging objectives and think outside of the box
• In-depth knowledge on Process Control Industry Equipment and Fluid Dynamics principles
• Advanced oral and written communication in English (French is an asset)
• Strong Customer Service orientation and skills
• Problem-solving skills and adaptability to deal with conflicts, setbacks and change
• Detail-oriented person with analytical ability and listening skills and an innovative problem-solver
• Strong presentation skills
• Strong MS Office knowledge and computer skills
• Ability to work in a team environment
• Strong organizational skills to deal with occasional heavy workloads and multi-tasking

Optional:

• P.Eng designation or EIT
• Experience with QC or QA tasks
• An understanding of ISO 9001 structure and requirements
• Experience with CRM and ERP software
  

Required Education:

• Post-Secondary Degree or Diploma from an accredited college or university in Process Control or Engineering, or equivalent combination of experience and post-secondary education

Description of the Work Environment:

• Office, some time in the assembly and service shop, and warehouse

Amount of Travel:

• Less than 5% travel within Canada and parts of Europe

Work Schedule:

• 8:30am to 5:00pm

Direct Reports:

• N/A

ABOUT SAMSON

Established in 1907, SAMSON AG has become a market leader in control valves for industrial process automation. Our technology has proven its value worldwide in a variety of industries. We are trusted in many of the worlds most challenging applications to achieve precise control with a high level of safety and reliability.

SAMSON employs over 4,300 worldwide staff and is represented in more than 50 countries by 62 independent subsidiaries and 79 engineering and sales offices to provide best in class local sales and service. The SAMSON product portfolio offers engineered solutions from a single source. With our extensive range of valves, actuators, and accessories we have the right products to suit our customers requirements. Our linear and rotary control valves are carefully selected and sized to ensure reliable operation with reduced maintenance requirements. The latest in positioner technology offers precise control, seamless integration into process control systems, and advanced diagnostics to allow for predictive maintenance.

The modular design of our products allows customers to benefit from a tailor-made solution at an affordable cost. Furthermore, the interchangeability of spare parts between different valve models and sizes contributes to keeping inventory costs low. Continuous investment in research and development allows us to stay at the cutting edge of technology. With over 100 years of experience and expertise, our customers can count on SAMSON to provide robust solutions for their applications.

Starting in 1983, SAMSON entered the North American market, establishing SAMSON Controls, Inc. Canada with its first office in Markham, Ontario, which is still the site of the Canadian head office. At this Canadian office, sales, service, testing and repair, project engineering and support functions are housed to provide local Canadian support to the Canadian market.

Equal Opportunity Employer:

SAMSON Controls, Inc., Canada is an equal opportunity employer that takes pride in our diverse work environment. We do not discriminate in our recruitment, hiring, training, promotion or any other employment practices based on the race, colour, religion, sex, gender, gender identity, sexual orientation, national origin, ancestral heritage, age, marital status, disability or any other legally-protected factors.
We appreciate your interest in joining our team. While all applications are carefully reviewed, only candidates whose qualifications closely match the role will be contacted. If you dont hear from us, we encourage you to apply for future opportunitieswere always looking for great talent.