BDC Service Appointment Coordinator

Crown Auto Group

Salary: Hourly

Job Type: Full-Time - Mon-Fri 9am-5:30pm

We are a Winnipeg-based family-owned organization that believes in building relationships, integrity, and teamwork. We take pride in being one of Canadas Best Managed Companies and one of Aon Hewitts Best Employers Platinum level while providing exceptional service to clients.

We have a great opportunity for a BDC Service Appointment Coordinator to join our team in a company and industry with great growth opportunities in our Business Development Center located in the Waverley Auto Mall. This is an entry level position that provides you with a launch into the exciting automotive industry.

We offer acompetitive performance-based salary and encouraging team environment, as well as a competitive benefits package. We offer graduated training, mentorship, and online brand training to assist our employees in achieving their career goals.

After the initial 90 days of comprehensive training, success will mean having the ability and skills to work with multiple computer programs, while being the first point of contact for our dealerships.

Additional Crown Auto Group Employee Benefits:

• Comprehensive Benefits Package including extended health, dental, vision and massage therapy reimbursement
• Discounted fitness membership
• Associate Referral Bonus Program
• Career advancement- most of promotions are from within the company
• Access to Perkopolis. (Canadas leading corporate concierge discount service)

Requirements:

• Customer service, call centre or switchboard experience preferred
• Strong written and verbal communication skills
• Highly organized with an ability to learn new skills quickly
• Attention to detail and highly driven to succeed
• Proficient in computer skills
• Adhering to all company policies and procedures
• Flexibility with work hours and ability to work the occasional Saturday and/or Holidays
• Demonstrates CROWN Auto Groups CARMA Values: Collaborate, Accountable, Relationship-focused, Motivated, Attitude

What you will do:

• Responsible for booking service appointments, prospecting and follow-up
• Book appointments for customers who contact The CROWN Auto Group
  
• Answering online inquires and answering incoming calls
• Maintain accurate information and up-to-date data about manufacturers recommended maintenance services
• Keeping accurate and relevant customer information in our system
• Making appointment reminder phone calls, and making any necessary changes to the appointments if needed
• Ensuring that customers are satisfied with our service
• Other duties as required by the management team

CROWN AUTO GROUP is an equal opportunity employer! We are looking for people from various ethnicities, backgrounds and experiences to join our workplace. Reasonable accommodations are available during the selection process, and we'll respond in a timely manner to requests for accommodations