Handyman Connection of Kitchener is locally owned and operated. We are a well-establish home improvement company dedicated to excellent customer service and quality workmanship. We are a fast-paced local office of a National Franchise with an opening for a part time Service Coordinator. Our customers are seeking additional office support for our growing business. We are now seeking a top-notch Service Coordinator who can take on the role of keeping our craftsmen and customers on track! In this position, we are looking for the best fit Kitchener to take on this fun and challenging role! This person will have an upbeat attitude and willingness to help the team.
What You Will Receive

• Earn competitive pay depending on your skills, experience, and availability - starting pay $17.50/hour
• Work during traditional business hours - 8:30 to 4:30 pm - 3 Days per week (Monday, Tuesday and Wednesday), additional hours required to assist with vacation coverage over the summer
• Professional small office with a friendly touch
• Excellent training and support
• Business casual attire atmosphere
• Contract Position - April 7, 2025 to September 30, 2025

Responsibilities

• Dedication to excellent customer service
• Able to manage small business details while working independently
• Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc.
• Act as a liaison between clients and technicians in the field
• Create project proposals for clients
• Experience handling projects to completion
• Address and resolve issues and complaints
• Assist craftsmen in closing sales
• Ability to multi-task in a high stress environment

Qualifications

• Strong telephone and written communication skills.
• Strong problem solving skills
• Strong leadership skills
• Outgoing personality; enjoys working with people
• Confident with typical office equipment and computer skills - Microsoft products such as Outlook, Excel, Word, CRM, etc.
• (3+) years experience working in a Call Center or Customer Service Role preferred
• Knowledge of home repair and light remodeling a MUST

If you're looking for a customer service coordinator role AND the opportunity to work with a great group of people, reach out today to find out more about the team at Handyman Connection of Kitchener