JOB PROFILE:

Job Profile

Title

Experience Specialist / Sales Agent

Reports to

: Director of Sales

POSITION SUMMARY:

Position Summary

Known as Experience Managers, our sales team members manage the overall experience of the client from point of contact to their return, striving to provide transformational mountain experiences. This Experience Manager organizes travel arrangements including booking airfare, hotels, transportation, lift tickets, snow lessons and a variety of activities and adventures while maximizing revenues. But thats the nitty gritty what we really do is take our clients dreams and turn them into a reality.

DUTIES & RESPONSIBILITIES:

Do you absolutely love to ski? Do you have a passion for travel and creating amazing memories for clients? Wed love to hear from you. At SkiCan we do more than just hit the slopes. We believe in Thoughtful Travel and encourage our fellow skiers and snowboarders to experience winter differently. We love to share our passion for snow and travel with people and love to create amazing custom holidays and get more people outside.

In this position, youll be working directly with our travel partners in the hospitality and resort industry to ensure our guests needs are met and to help create memorable SkiCan experiences. Multitasking is essential as you hop between premade and custom packages within Canada, Europe, Japan, Chile, Norway, New Zealand and the US.

We are looking for someone who is personable, enthusiastic about winter sport and able to anticipate the needs of clients. We provide the leads, and you provide the knowledge and experience (and dont worry, we help with that too). Were a small team so theres always omeone to help you if you need it.

It is important that you are detailoriented and know how to juggle many different enquiries that is as we often work under tight deadlines, as well as techsavvy, as were using several online systems a day to get things done and send confirmations, invoices and tickets to clients.

Our agents are compensated based on salary with the potential to earn commission, and we offer a robust benefits package, paid vacation, as well as the opportunity to travel. Plus were a fully remote organization so theres no commute. If you are looking for a rewarding career working with fellow ski enthusiasts, then wed love to hear from you.

SkiCan is a femaleowned and led company thats been providing custom holidays for skiers and those that love them for over 50 years. We believe in sustainability, adventure and sharing the love of winter.

More specifically, the role requires you to:

Handle incoming phone calls and email inquiries professionally and efficiently

Establish and maintain professional relationships with customers and guests to ensure a positive and memorable Skican experience.

Qualify each sales opportunity in order to customize reservations as required to exceed the guest experience.

Ensure complete and up-to-date product knowledge through webinar training sessions in order to provide information to guests and travel agents/tour operators regarding Skican product including hotel bedding and amenities, booking and cancellation policies, plus information on hotels and extra activities, and other relevant local community events and company information.

Enter all transactions into the reservations system in an accurate and timely manner - including rental agreements, confirmations, and itineraries.

Participate in product and reservation training sessions

Work directly with our travel partners in the hospitality and resort industry to ensure our guests needs are met and to help create memorable SkiCan experiences

Develop understanding on vendor contracts, learn how to negotiate rates and value adds

Assist Director of Sales with managing FIT product confirmations, accommodation and air inventory for Ski Escapes, and client payment deadlines

Develop, sell, manage and host Ski Escape trips (hosting is not mandatory but appreciated)

Participate in industry trade shows (Toronto, Ottawa Ski shows, Mountain Travel Symposium) as requested

Work cooperatively with other team members in an online sales environment to complete the booking and confirmation processes and track key data for all bookings to ensure timely and effective reservation management.

Duties and Responsibilities

QUALIFICATIONS & JOB REQUIREMENTS:

Qualifications and Job Requirements

Bilingual in French, written and oral (required)

2-3 years relevant experience in sales and / or service environment

Experience with Rezometry or other reservation system(s)

Ability to work weekends (e.g. Saturday to Wednesday)

Familiarity with CRM software

Post-secondary diploma in travel or business administration or equivalent education and work experience

Strong initiating and adaptability skills

Strong organizational skills

Excellent client service and problem solving skills

Excellent English writing and editing skills

Knowledge of ski industry is an asset