Deliverables:

• Assist in the Development and implementation of effective and sustainable advanced web content management systems and methodologies in a complex environment.
  
• Identifying opportunities to leverage current tools including SharePoint, PowerApps design, .Net development and HTML.
  
• Development of documentation and communications.
  
• Ability to leverage Content Management systems aligned to government and team based practices, with the ability to enhance the customer experience, finding efficiencies in process and collaborative activities.
  
• Experience required in developing business workflows with defined roles & responsibilities to ensure information is accurate and aligns to audit requirements. The workflow efforts are built within a Content Management System.
  

Key Responsibilities:

• Develops, updates, analyzes and edits content and functionality for websites.
  
• Develops content strategy; integrating web initiatives into existing templates.
  
• Review and ensure websites are standards compliant for the Government of Ontario.
  
• Review and advise on current effectiveness of websites (e.g. metrics and SEO) and provide recommendations.
  
• Document best practices for ongoing maintenance of the Government of Ontario web presence.
  
• Analysis of the current situation, able to develop new workflows and identify appropriate roles & responsibilities within Content Management system.
  
• Technical writing & communications tailored to varying purposes and audiences.
  
• Support current FTE developers in ongoing tasks.
  

Experience working with Content Management systems

Parameters:

• Knowledge of CMS, ability to document and impart knowledge of any deliverables.
  
• Experience in being provided widgets or components to develop and design based on guidance offered by Technical Lead in this initiative.
  
• Experience with Umbraco or .Net CMS, SharePoint Online and MS Power Platform.
  

Experience doing business analysis of complex business workflows and processes

Parameters:

• Knowledge and experience in designing workflows, process maps, procedures and process collaterals, in products such as Visio, PowerPoint or Excel, etc.
  
• Understanding of complex business flows aligning to a Service Management set of methodologies - for example ITIL v3 or v4.
  

Proven English-writing experience in business documentation and customer facing writing for the web

Parameters:

• Ability to provide examples showing proficiency in English for both internal and external consumption.
  
• Ability to document effectively, and transpose into collaterals in an efficient manner.
  
• Ability to explain web content in simple business terms for appropriate audiences.
  
• Over 5 years proven English writing experience spanning both technical and business content.
  

Solid communication and collaboration skills working with a broad set of stakeholders

Parameters:

• Experience dealing with Technical Leads, subject matter experts, with the ability to influence stakeholders at various levels in the organization.
  
• Experience working with diverse groups in a complex collaboration environment.
  
• Demonstrating the ability to influence and bring other groups along.
  
• Being able to engage and work with other Service Management practice areas.
  

Must Have:

• Knowledge of CMS, ability to document and impart knowledge of any deliverables.
  
• Experience with Umbraco or .Net CMS, SharePoint Online and MS Power Platform.
  
• Experience dealing with Technical Leads, subject matter experts, with the ability to influence stakeholders at various levels in the organization in a comprehensive English language; ability to translate technical documentation for business stakeholders and vise-versa.