Posted for our community partner: Trailside Physician's: Riverside Medical Group

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March 20, 2025

Job Posting @ Trailside Physicians: Riverview Medical Group
6420 Beatty Line, Suite 203Fergus, ON
email: [email protected]

Temporary full time Reception/Administrative Support
This position reports directly to the Office Manager.

The successful candidate will:

• Ensure excellence in patient care, including mutual respect and honesty
• Work together to enhance current level of primary health care
• Act responsibly and professionally
• Be able to problem solve and work independently
  

Position Responsibilities:

• Greet patients and directs them appropriately
• Obtain patient information
• Answer, screen and transfer all telephone calls
• Receive, sort and deliver all incoming mail, faxes and courier and supplies deliveries
• Confirm and book patients into pre-determined appointments
• Work in accordance with the policies and procedures established by Riverview Medical Group
• Assist with scanning and entering reports into EMR
• Welcome patients by greeting them, in person or on the telephone; answering or directing inquiries appropriately
• Maintain patient confidentiality
• Ensure operation of equipment by following manufacturers instructions
• Attend educational workshops and relevant training seminars and programs as required
• Other incidental duties and responsibilities as assigned
  

Position Requirements:

• Ontario Secondary School Graduation Diploma or equivalent
• Minimum of 2-3 years administrative support experience in a heath care setting is preferred
• Proficient in English and second language is an asset
• Excellent oral and written communication skills and problem solving
• Proficiency in the use of computer and communication and phone systems
• Demonstration of ability to handle difficult situations as they arise and the ability to be diplomatic, tactful and discreet in working with our patients and their family members
• Professional appearance, clear and pleasant-speaking voice
• Ability to multi-task in a fast paced environment

Interested applicants please apply with your cover letter and resume to [email protected]

Posting closes: Friday, April 4, 2025.