Are you ready to make an impact and join a team dedicated to empowering entrepreneurs and sharing their stories with the world?

If so, keep reading because this opportunity might be perfect for you!

If you are hungry for growth, opportunity, and impact - and want to join our high-performer team, this role may be for you…what we value:

We value:

✅ Be the example…growth mindset.

✅ Simple scales…we scale with simplicity, not complexity.

✅ Build the people…we build people, the people build the business.

$60,000 | In-Studio (Kelowna, BC) | Health Benefits | Unlimited Paid Time Off | 50% Meal Plan Discount | $1,300 Annual Wellness Stipend

We're seeking a passionate Client Support Specialist to serve as the primary point of contact for our coaching program clients. This role requires someone who can skillfully navigate between our business, fitness, and mindset coaching offerings while providing exceptional support that enhances our clients' experience.

• Serve as the first point of contact for our clients, managing inquiries via email and chat while maintaining high standards for response time and service quality. Handle both technical platform questions and program-specific concerns with expertise.
• Manage our client onboarding process, platform orientation, and initial needs assessment to ensure new clients feel confident and prepared to begin their coaching journey.
• Track common issues, and collaborate with our program development team to implement solutions that improve the overall client experience through automation.
• Generate regular reports on client satisfaction metrics and program engagement.

• 2+ years of customer service experience, preferably in a coaching or personal development environment
• Excellent written and verbal communication skills with a strong emphasis on empathy and active listening
• Proficiency in CRM systems and basic project management tools
• Ability to maintain composure and professionalism while handling multiple priorities

• Experience with coaching platforms or online learning management systems
• Background in business coaching, fitness training, or mental health support
• Knowledge of personal development industry trends and best practices
• Certification in customer service or relevant coaching disciplines

Why Join Us?

• Work directly with an experienced, high-performing team.
• Be part of a company that values growth, simplicity, and people.
• Opportunity to make a tangible impact on a mission-driven organization.

How we get to know one another

1. Application review (please note a 1-minute video is required for consideration)
2. 15-minute initial chat - a high-level overview of your experience.
3. Strength tests - How you interact and do work, learning preference
4. In-person interview - getting to know one another
5. Test project - paid opportunity to work with us as if you're already a team member
6. Final call with CEO
7. Offer - you have completed a test project, and we enjoy working together

Taking the time to apply means a lot to us! If you apply, you'll hear from us, whether we feel you're a good match for us or not, as part of our process.

About Martell Media: