Responsibilities:

• Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
  
• Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including tec
  

General Skills:

• Experience in programming and analysis; specialized CRM software package support at the specified experience level
  
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
  
• Experience in structured methodologies for the development, design, implementation and maintenance of applications
  
• Experience in design, code, test, debug and document applications
  
• Experience in the use of object and/or third generation language development tools
  
• Experience in one or more programming languages
  
• Experience in application design, latest design patters, deployment and troubleshooting
  
• Experience with relational and hierarchical database technologies
  
• Experience in the use of information retrieval packages using query languages
  
• Experience with one or more communications protocols
  
• Experience in structured methodologies for the design, development, implementation and maintenance of applications
  
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
  
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
  
• A team player with a track record for meeting deadlines CRM Software Development Skills
  
• Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation
  
• Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools
  
• Experience with middleware and gateways
  
• Expertise in specific tools for CRM software development
  

Desirable Skills:

• Bachelor's Degree in Information Technology, Engineering, or related field.
  
• Relevant certification from CRM platform provider (e.g., Microsoft Certified: Dynamics 365 Developer) is an asset
  
• Knowledge and experience with programming Internet-ready applications
  
• Knowledge and experience in rapid application development (RAD) methodologies
  
• Knowledge and understanding of Information Management principles, concepts, policies and practices
  
• Experience with middleware and gateways
  
• Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
  
• Ability to provide post-implementation support and resolve any post-implementation technical issues
  
• Experience conducting design walkthrough sessions with project team
  
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
  
• Ability to provide user and system documentation as required
  

Experience and Skill Set Requirements:

Must Haves:

• In-depth knowledge of CRM platform (e.g. Microsoft Dynamics) and its features, including portal technologies such as MS Power Pages.
  
• 7-10 years of experience as a Senior Software Developer - CRM
  
• Knowledge of data modeling and database design principles within the context of Dynamics CRM
  
• Experience with programming languages and scripting (e.g., JavaScript, Apex, Python) for customizations and integrations.
  
• Ability to collaborate with cross-functional teams, including developers, analysts, testers and business users.
  

Skill Set Requirements:

Application design and development experience:

• 7-10 years of experience as a Senior Software Developer - CRM
  
• In-depth knowledge of CRM platform (e.g. Microsoft Dynamics) and its features, including portal technologies such as MS Power Pages.
  
• Proven experience developing and implementing end-to-end CRM solutions that align with business objectives.
  
• Proficiency in CRM customization and configuration, including creating custom fields, workflows, process automation, and data integration.
  
• Strong proficiency in developing custom solutions using Microsoft Dynamics CRM development tools, such as Custom Workflow Activities, Plugins, Custom Actions, and JavaScript.
  
• Experience with data migration and transformation in Dynamics CRM, including data import/export and data manipulation using tools like Data Loader.
  
• Knowledge of data modeling and database design principles within the context of Dynamics CRM.
  
• Knowledge of API integration methods to connect CRM systems with other applications.
  
• Experience with programming languages and scripting (e.g., JavaScript, Apex, Python) for customizations and integrations.
  

Methodology, Problem Solving and Analysis Skills:

• Demonstrated ability to assess complex and diverse information/system needs and develop I&IT solutions.
  
• Complete knowledge of SDLC methodologies e.g., Agile development environment
  
• Familiarity with version control systems (e.g., Git) to manage code changes and collaborate with other developers.
  
• Experience developing integrated test scenarios, identifying test data, executing test scenarios as part of system integration testing (COTS and custom), troubleshooting, and resolving issues identified and documenting test results.
  
• Experience in providing Go-live support and conducting post implementation reviews.
  
• Ability to identify the root cause of problems and provide viable solutions.
  
• Strong analytical skills to diagnose and resolve technical issues, performance bottlenecks, and system errors in Dynamics CRM solutions
  
• Ability to collaborate with cross-functional teams, including developers, analysts, testers and business users.
  
• Experience working with CRM vendors, understanding product roadmaps, and evaluating third-party integrations.
  
• Proficiency in analyzing data and trends to identify opportunities for process improvement and enhanced customer experiences.
  
• Ability to perform data-driven decision-making to optimize CRM performance and functionality.
  
• Creative thinking and the ability to devise innovative solutions to unique challenges.
  

Planning, documentation, and communication:

• Experience conducting stakeholder interviews, gathering requirements, and documenting use cases.
  
• Ability to translate business requirements into effective CRM solutions, ensuring alignment with organizational goals.
  
• Experience in creating and documenting the technical design, development and delivery of specified technology solutions including reports, interfaces, conversions, extensions, workflows, procedures and customizations.
  
• Ability to design and articulate complex technical concepts into executable development work packages.
  
• Excellent verbal and written communication skills to effectively convey technical information to both technical and non-technical stakeholders.
  
• Experience in providing estimations of project delivery based on business requirements.
  
• Experience presenting solution designs, project updates, and recommendations to management.
  
• Demonstrated skill in planning and managing change within an organization when implementing new CRM systems or processes.