Founded in 2010, MEDFAR Clinical Solutions revolutionizes healthcare with our MYLE Integrated Care platform, the first web-based electronic medical record (EMR) in Quebec. Trusted by 15,000 healthcare professionals daily, we impact over 20 million patients across North America. In 2023, we proudly earned a coveted spot on Deloitte's prestigious Fast50 and Fast500 lists, a testament to the exceptional contributions of our employees driving our success. Join us in transforming healthcare locally and globally, as we strive to empower 500,000 care providers to reach 500 million patients by 2030.

As a Product Deployment Specialist, your role consists of supporting clinic staff in the optimal use of our web-based electronic medical record (EMR), called PLEXIA, while ensuring a successful implementation adapted to the reality of each clinic. Your contribution to the deployment team will directly and significantly impact improving clinical processes.

You will be joining a multidisciplinary team whose mandate is to welcome new clients and guide them in adopting our care management solutions.

Your mission

• Be an integral part of the onboarding team by helping to define the needs of new customers.

• Plan and prepare the technological park required for the deployment of the products.

• Implementation of functional interfaces required for the deployment of our products.

• Develop IT clinical processes related to the deployment ensuring optimal use of our EMR product.

• Participate in remote (80%) and on-site (20%) project deployments depending on size or complexity using tailored tools.

• Prepare and conduct advanced training adapted to the clerical and medical staff of clinics.

• Organize Q&A sessions for clients at clinics.

• Design presentations and write project reports.

• Support clients throughout the process.

• Apply corrective and preventive interventions while targeting the improvement of clinical processes.

• Post-secondary studies in the field of health, education, health software, and project management. any other relevant field or equivalent experience.
• 6 months to 3 years of relevant experience.
• Strong sense of organization and structure of a work plan.
• Excellent customer service and thoroughness.
• Ability to establish fruitful interpersonal relationships and recognize complex emotions coming from others.
• Excellent communication in English, both orally and in writing.
• Bonus:
  • You have experience with EMR, especially with Plexia.
  • You are / have been MOA

Working conditions

• Contract: Permanent, Full time, 40h/week.
• Working mode: Hybrid or Remote - Candidate must be located in the Vancouver area.
• Valid Driver's license (Class 5) and car - Trips will be required.
• Schedule flexibility and availability to travel throughout British Columbia.
• Salary: 60 - 75 k$, based on experience and profile.
• Compensation for car & travel

What we offer our employees:

Joining the ranks of MEDFAR means working in a dynamic environment where trust, innovation, quality, and client success guide our days. At MEDFAR, we promote efficiency and excellence in healthcare by offering the most efficient electronic medical record (EMR) on the market.

• Remote-work enabled.
• Entrepreneurial culture.
• Performance-based bonus to all employees.
• Generous group insurance coverage.
• Flexible hours (work-life balance).
• Paid time-off offered during Christmas (the equivalent of one week).
• Social and sports activities (currently suspended due to the pandemic).
• Dynamic and multicultural work environment.
• Our office in Burnaby (BC) is accessible by bus or by car and there is free parking on the premises.