Cheekbone Beauty was founded in Canada in 2016 by Jennifer Harper. It is the first Indigenous-owned and founded colour cosmetics brand on a mission to help every Indigenous person on the planet see and feel their enormous value while creating sustainable colour cosmetics that do not end up in a landfill. Our Indigenous roots are weaved into every aspect of our business. Job SummaryThis role combines warehouse operational support and wholesale fulfillment to ensure seamless experiences for our growing community.Key ResponsibilitiesCommunity Support

• Stay informed on product knowledge to support community questions.
• Process orders, returns, and customer requests efficiently.
• Collaborate cross-departmentally to resolve issues.
• Share feedback to improve internal community experience processes.

Shipping & Fulfillment

• Print packing slips and shipping labels.
• Fulfill and ship both online and wholesale orders via Shopify.
• Prepare commercial invoices for international shipments.
• Ensure timely packing of orders for daily pickups.
• Follow packaging guidelines based on Cheekbone SOPs or customer requirements.

Packaging & Labelling

• Label and package incoming products from suppliers.
• Meet daily and hourly targets for packaging accuracy and speed.

Receiving & Quality Control

• Accurately receive and inspect shipments from suppliers.
• Match received inventory to packing slips and enter data in Shopify.
• Flag any items not meeting QC standards to the Operations Manager.

Inventory Management

• Monitor stock levels and alert Operations Manager when reorders are needed.
  

Qualifications

• Excellent written and verbal communication skills.
• Excellent tracking, counting skills.
• Proficiency in Excel, ERP Systems, Microsoft Office Suite.
• Strategic thinker with a hands-on mindset.
• Confident decision-maker using both intuition and data.
• Independent yet collaborative, with a strong drive and results-focused mentality.
• Comfortable in a dynamic, fast-paced environment.
• Innovative and open to challenging the status quo.
• High resilience and adaptability.

Working Conditions

• Shift work including days.
• Flexibility to support various departments based on business needs.

Physical Requirements

• Ability to lift and move heavy items.
• Standing for extended periods of time.

Equal Opportunity Statement

Cheekbone Beauty is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. All employment is decided on the basis of qualifications, experience, and business need.

Cheekbone Beauty will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.