Reservations Sales AgentPosition based in Banff, Alberta (Store Based Role Sundance Mall)

Why This Job Is Cool

Youll experience the mountains and build memories that last while working in a fun and diverse environment. Youll engage with guests from around the world, helping them create unforgettable experiences in the Canadian Rockies. Our in-house training will equip you with the skills to confidently recommend and sell tours, activities, and retail products while providing top-tier customer service.

Term

This is a seasonal position starting early April until mid-October.

Requirements

• Experience in the travel/tourism industry
• Experience in reservations, sales, and/or retail preferred but not essential
• Strong sales and upselling skills with a customer-first approach
• Knowledge of the local area and key attractions
• Basic computer knowledge/skills
• Highly organized with strong attention to detail
• Ability to multitask and work in a fast-paced environment
• Excellent communication and interpersonal skills
• Positive, enthusiastic, and results-driven personality
• Able to work both in a team and independently
• Ability to handle complaints and turn service challenges into positive experiences

A Sample of Daily Tasks

• Sell and upsell sightseeing and activity tours through in-person, phone, and email interactions.
• Maximize sales opportunities by identifying customer needs and recommending the best tours, activities, and retail products.
• Provide expert advice on local attractions, experiences, and tour options to enhance the guest experience.
• Actively promote package deals, upgrades, and exclusive offers to increase revenue and guest satisfaction.
• Perform cash-out procedures accurately while tracking sales performance.
• Liaise with operations, guides, and other departments to ensure seamless guest experiences.
• Negotiate with third-party tour companies and suppliers to secure the best options for guests when needed.
• Maintain an inviting store environment by keeping retail stock and tour information well-organized and visually appealing.
• Deliver outstanding customer service and handle guest inquiries or concerns with professionalism and efficiency.
• Participate in ongoing training to enhance product knowledge and sales techniques.
• Support the team with additional tasks as requested by the supervisor.

What We Offer

• Competitive wage structure with performance-based incentives for meeting sales goals
• Opportunities for advancement based on performance
• Monthly staff events and a supportive team environment
• Staff accommodation available
• RRSP matching after 3 months
• Vacation pay
• 4 days on, 3 days off schedule (10-hour shifts)
• Salary: From $21.00 per hour, with potential for bonuses based on sales performance

If you love working with people, have a passion for sales, and want to help guests create incredible memories in the Canadian Rockies, wed love to have you on our team!