The Role:

Reporting to the DRI Manager, the Clinical Research Coordinator (CRC) is responsible for gathering high-quality clinical research data and providing optimum medical care to patients in accordance with Health Canada standards. The CRC provides significant support to clinical research trials undertaken by DRI including: the coordination of patient recruitment and interviews including conducting research study suitability screening assessments; collection and management of clinical trial data; management of records, programs and resources; and maintenance of the databases and case record forms. The CRC will liaise with patients, physicians, nurses, administrative assistants, and pharmaceutical company representatives.

Job Type:

This is a full-time position. Availability in the evenings and weekends may be required.

Schedule:

• Monday to Friday
• Weekends as needed

Responsibilities:

• Plan, implement and oversee the delivery of high-quality clinical research trials including managing recruitment practices and interviews with potential participants; reviewing consent forms; performing phlebotomy and providing participants with medical care; keeping participants informed and educated about clinical trials; ongoing monitoring of participants; and referring participants for further clinical management as required
• Provide high-level research administration which may include developing research procedures, contributing to abstracts and manuscripts for presentation and/or publication, providing progress reports and other information to the ethics committee, funding bodies and other interested parties through the preparation of reports, delivery of presentations, and conducting briefing sessions
• Undertake trial visits; identify, collect, record, and analyze clinical trial data and prepare results for report and review by Principal Investigator (PI)
• Compile research reports and regulatory documents as required by protocol and research study/sponsor; ensure research information is timely, accurate, valid, meaningful, and to the sponsor's satisfaction, and that studies are run according to local and global regulations
• Liaise with and act as a conduit between the research team and other research trials stakeholders, including clinic, medical and other staff, pharmaceutical companies, and laboratories and diagnostic facilities for the provision of required equipment, data and services
• Contribute to and coordinate the planning, management and effective implementation of continuous improvement and quality assurance activities relating to recruitment, data collection and research practices and procedures
• Ensure that all research studies are conducted according to the most recent confidentiality principles, privacy laws and legal and regulatory bodies' protocols and guidelines
• Comply with all Occupational Health and Safety (OHS) instructions, policies and procedures and take steps to identify, eliminate and/or minimize OHS risks where appropriate
• Build and sustain relationships with an extensive network of internal and external stakeholders and use these to promulgate information about the research project(s) and engage with potential and existing research participants

Required Education:

• Post secondary Degree in a relevant health or science related field
• Masters degree (preferred); equivalent combinations of relevant education, training and experience may be considered

License/Certification:

• Certification and/or equivalent experience/training in Phlebotomy/Venipuncture required
• Society of Clinical Research Associates (SOCRA) Certification (preferred)

Required Experience, Knowledge & Skills:

• 2 to 3 years demonstrated experience as a CRC or in a similar role supporting clinical research trials
• Familiarity with clinical trial electronic case report form (eCRF) software
• Ability to adhere strictly to research protocols and guidelines whilst remaining up to date with clinical trial trends and developments
• Highly developed planning and organizational skills with experience establishing priorities, implementing improvements and meeting deadlines while working effectively under pressure
• Thorough understanding of human research ethics principles and familiarity with institutional ethics committee guidelines and Good Clinical Research Practice
• Demonstrated ability to work both independently and as an effective member of a team
• Ability to exercise high levels of independence, judgement and initiative
• Demonstrated understanding of confidentiality, privacy and information handling laws and principles; ability to work with sensitive information and maintain discretion at all times
• Highly developed interpersonal and communication skills with the ability to prepare professional documentation for various audiences and provide expert advice in areas of clinical or research knowledge
• Demonstrated relationship management skills, including the ability to interact with, negotiate and gain cooperation from internal and external stakeholders

Key Performance Indicators (KPIs):

1. Data Quality and Accuracy

Goal:Ensure the timely and accurate collection and documentation of clinical trial data.

Metric:Maintain a data accuracy rate of 98% or higher, with fewer than 2% of records requiring corrections after submission to the sponsor; ensure all required case report forms (CRFs) and trial data are submitted on time, with a goal of 100% compliance with submission deadlines.

2. Research Reporting and Documentation

Goal:Ensure accurate and timely reporting of trial progress, results, and regulatory documentation.

Metric:Submit all required reports and documentation (e.g., ethics committee progress reports, regulatory filings) by the assigned deadlines, achieving a 100% on-time submission rate.

3. Continuous Improvement and Quality Assurance

Goal:Contribute to continuous improvement efforts by identifying opportunities for enhancing research practices and procedures.

Metric:Identify and implement at least two improvements in clinical trial processes or patient recruitment strategies annually.

Work Environment:

Clinical Research environment including exam rooms and office/desks

Physical Demands:

Intense visual concentration is greater than 50% of the time (e.g. Computers and/or tablets)

Requires extended periods of time sitting or standing

Background Check:

A clear Criminal Background check, inclusive of a vulnerable sector search, is required to start. If you have resided outside of Calgary in the past 12 months, you will need to contact the local police or RCMP detachment in your previous residential municipality to be able to obtain a full report.

Why Join us?

Offers and Perks:

• The opportunity to work alongside a team of highly skilled professionals
• Extremely competitive wages and bonuses
• Employee incentives and perks
• Ongoing paid training and professional development opportunities
• Consistent work hours and a commitment to work/life balance
• Supportive team dynamics and regular opportunities for collaboration
• Excellent mentorship and leadership
• Safe, supportive, and tolerant workplace

Work Environment & Culture:

• What is the work culture like at the clinic?Our Clinic culture is collaborative, supportive, and focused on patient- centered care. We believe in open communication and teamwork. We prioritize continuous learning by offering educational dinners that cover a range of topics including various conditions, medications, and treatments.
• How does the clinic support work-life balance?Our clinic is committed to fostering a balanced environment for all team members. We understand that maintaining a healthy work-life balance is essential for well-being and productivity. By fostering a positive and supportive workplace, we aim to bring their best selves to both their work and personal lives.
• Can you describe a typical day for a staff member here? A typical day at our clinic is engaging and centered on patient care. The day often begins with a morning meeting with your team, where the team reviews the schedule, discusses patients needs, and aligns on priorities. Throughput the day staff work with a range of patients, assisting in procedures, educating patient on treatments. In between, there is always communication among the team ensuring everyone feels supported and informed. The day typically ends with preparing for the next day. Its a fast-paced yet rewarding environment.

Career Growth & Development:

• Are there growth opportunities in the company?We offer growth opportunities within the company. We have multiple team lead positions available, allowing for career advancement as you develop in your role. Additionally, we are committed to professional development and provide educational sessions to help further your knowledge in dermatology.

Benefits & Compensation:

• What benefits does the clinic offer (health insurance, retirement plans, etc.)?We offer a comprehensive benefits package that includes health insurance, dental and vision coverage.

Clinics Mission & Values:

• What is the clinics mission and values?Our mission is to provide exceptional dermatological care in a welcoming, supportive, and professional environment. We are dedicated to improving the health while maintaining the highest standards of medical care. Our clinic strives to create a positive and collaborative atmosphere where our staff works as a unified team to ensure every patients experience is compassionate, thorough, and personalized. We aim to continually innovate and grow, both in our clinical practices and in fostering an inclusive, empowering environment for our staff to thrive.
• What sets this clinic apart from others in the area?Our clinic stands out for its commitment to patient centered care, and a collaborative team approach. We prioritize individualized care, ensuring each patients receives a tailored treatment plan and feels valued throughout their experience. Were also attentive to creating an inviting and professional environment, taking pride in the look and feel of our clinic to enhance the patient experience. Additionally, our dedicated research institute brings valuable insights to our team and patients, helping us stay at the forefront of dermatology and offer innovative, evidence-based treatments.

Team Dynamics:

• How do the different teams (physicians, nurses, medical office assistants, management) collaborate?Each team plays a vital role, and we work together to ensure the best patient experience. Communication is ongoing throughout the day with all team members to ensure smooth patient flow and timely support. We use multiple channels to communicate with one another and Management also supports these open communication channels and encourages feedback, so everyones voice is heard and valued.
• How many team members are there in the organization?Our organization has a total of 134 team members. This includes a diverse group of dedicated professionals, from Physicians, Nurses, Medical Office Assistants, to Clinical Research Coordinators and management staff.