About Us:

At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer 'experiences' are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That's when truly connected experiences manifest.

Extraordinary is when experiences come together a continuous convergence of digital technologies, touchpoints, and most importantly people. It's time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.

About the Role and Job:

Our Consulting team is embarking on a journey of reinvention, fueled by two factors: addressing the ongoing unmet needs of our clients by delivering outcomes-focused consulting, and adapting to the evolving landscape of knowledge work driven by Gen AI. We're blending the best of tradition with innovative approaches to become a premier partner for leading organizations worldwide, helping them harness the potential of emerging technology and data solutions.

We're inviting partners to join us on this exciting journey. You can expect opportunities for learning, the satisfaction of making your mark, and the chance to collaborate with exceptional clients and colleagues. As a Consulting Partner, you'll have the autonomy to carve out your own path, much like a start-up CEO.

Job duties/accountabilities

• Responsibilities

• Configure and customize Netcracker BSS products according to business and technical requirements.
• Collaborate with business analysts to understand customer needs and translate them into system configurations.
• Implement and test product configurations, ensuring functionality, performance, and compliance.
• Work with development teams to troubleshoot and resolve issues related to configuration and system behavior.
• Participate in system upgrades, enhancements, and new feature rollouts.
• Provide support and training to end-users and internal teams on configured solutions.
• Document configuration changes, best practices, and troubleshooting steps.
• Ensure compliance with industry standards and company policies.
• Train IT resources to enable in-house changes to Netcracker configurations

• Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Extensive experience with Netcracker BSS product suite:
  • Product Catalog
  • Customer Information Management (CIM)
  • Contract & SLA Management
  • Configure, Price, Quote (CPQ)
  • Customer Care & Problem Management
  • Partner Lifecycle Management
  • Customer Order Management
  • Active Mediation
  • Converged Rating & Charging
  • Customer Billing Management
  • CSR Desktop (CSRD)
• Strong understanding of configuring integrations within Netcracker
• Strong understanding of software configuration, integration, and testing methodologies
• Proficiency in SQL, XML, and scripting languages for configuration purposes.
• Experience with telecom business processes such as billing, order management, and network inventory is a plus.
• Problem-solving skills and ability to work in a fast-paced environment.
• Strong communication skills to collaborate with cross-functional teams.
• Either based out of Ottawa or willing to relocate to Ottawa.

The pay range for this role is CAD $80000 - CAD $ 90000* per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.
"Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [email protected]."