We're seeking a skilled Technical Analyst to join our IT Service Desk team. In this hybrid position, you'll directly resolve customer issues, update our knowledge base, and provide top-notch support across various communication channels.

• 2+ years in Service Desk/Tier 1 or equivalent support role

• M365 experience

• KCS certification

• ITIL V3/4 certification

• Proficiency in basic software solutions

• Strong communication and time management

• Eagerness to learn new tools

• Reliability and dependability

• Knowledge base management

• Understanding of computer systems, analysis techniques, and ITIL processes

• Bilingual (French)

• Resolve customer issues following best practices

• Update and utilize troubleshooting documentation

• Provide support through various communication channels

Apply today to learn more!