WeCare 24/7 Associate Urgent Assistance

Whos right for the job?

You have been told that you are great with people, you love helping others and do so genuinely. Your ideal environment is interacting with others from the comfort of your own home. You are a natural communicator that will work to solve the issues of others, can multitask using complex computer systems anddont shy away from learning new technology. You will be responsible for creating a high-touch experience for our clients through one-on-one contact to assist with varying needs, such as flight delays, last-minute bookings, hotel check-in challenges, and much more.

Responsibilities of the Role

• Immediate response to inbound client inquiries via phone or e-mail.

• Effectively research and make decisions based on the information you have available to you while balancing the needs of the guest with the needs of the business.

• Handle and resolve a variety of customer concerns, complaints, and questions by phone and email.

• Efficiently manage requests for urgent assistance and coordinate travel.

• Perform outbound calls to hotel suppliers to ensure bookings and billing have been received.

• Respond professionally, appropriately, and promptly.

• Provide accurate travel advice.

• Document client concerns for follow-up.

• Continually maintain a working knowledge of all company products, services, and promotions.

• Additional projects/assignments as required.

Requirements

• Full fluency in English (verbal and written).

• 3+ years Experience working as a Travel Agent/Associate.

• 2+ years Sabre GDS Experience.

• Ability to use systems and programs such as Sabre, Excel, Word.

• Exceptional customer service focus, including the ability to problem solve while balancing the needs of both the customer and the company.

• Customer and solution-focused with exceptional interpersonal communication skills (verbal and written)

• Extraordinary time management skills, self-motivated and comfortable handling multiple projects simultaneously.

• An Alberta home address.

• A flexible schedule: the work hours will be based on business needs.

• You are smart, independent, self-motivated, empathetic, solutions-focused, and passionate about supporting our clients.

• A provenrack record for punctuality and reliability.

Additional Considerations

• This role is shift work and will be 100% remote; our after-hours operations are 24/7/365 days a year and require you to be available towork early mornings, evenings, overnights, weekends, and holidays.

• All WeCare 24/7 positions requires 4-6 weeks of training at the Elite Travel Management Head Office.

• All equipment required for the role will be provided to you by Elite Travel Management.
• A certain standard of work environment is required to ensure a safe and secure connection to our system.

We provide limitless career potential and will offer a competitive compensation package based on experience and qualifications. This will include a combination of base salary and travel perks.

Additionally, you will join a passionate group of individuals who are purposefully disrupting the travel market

Ready to make a difference and be part of our story?

Lets get started.