Location: Banff, Alberta (Store-Based Role Sundance Mall)

Why This Job Is Cool
As Reservations Assistant Manager, you'll play a pivotal role in overseeing the reservations team, ensuring smooth daily operations, and optimizing both sales and capacity. You'll be the go-to person for staff support, problem-solving, and decision-making, ensuring that both your team and our guests receive top-notch service and experiences. This role offers the perfect balance of leadership, strategic thinking, and hands-on involvement in operations, making it ideal for someone passionate about driving team success and maximizing sales growth.

Who Youll Work With

• Reports to: Senior Reservations Manager
• Leads: Reservations Supervisors, Reservations Agents, Wholesale Reservations Team, Groups
• Collaborates with: Operations Team, Guides, Sales & Marketing, and Contracting Department

Key responsibilities

Team Leadership & Development: Supervise, motivate, and train the reservations team to deliver excellent customer service and sales results. Lead Fam tours to provide staff with firsthand product knowledge.

Operations Management: Oversee day-to-day operations, ensuring efficient execution of tours, bookings, and store presentation. Resolve customer complaints and ensure smooth bookings.

Sales & Customer Service Excellence: Ensure upselling and product knowledge for all team members. Process reservations and provide guests with the best product options and recommendations.

Wholesale Coordination: Communicate with wholesale clients and resolve booking issues, working closely with other departments to align operations and sales goals.

Administrative Support: Prepare reports on performance and trends, handle administrative tasks, and assist the Senior Reservations Manager as needed.

Staff Scheduling & Coordination: Develop, manage, and optimize the reservations team's schedule to ensure adequate coverage during peak hours and holidays.

What You Bring to the Role

• 2+ years of leadership experience in reservations, sales, tourism, or hospitality.
• Proven ability to lead, coach, and develop a team, motivating staff to achieve sales and service goals.
• Strong decision-making and problem-solving skills, particularly in high-pressure situations.
• Experience in scheduling
• Excellent organizational skills with a keen eye for detail.
• Strong communication skills, both written and verbal.
• Experience with wholesale bookings and inventory management is an asset.
  
• Ability to work weekends, holidays, and peak seasons is required.

What We Offer

• Leadership role with direct impact on team and operations.
• Competitive salary
• A supportive, high-energy work environment with a strong team culture.
• Monthly staff events to build connections and celebrate success.
• Extended Health and dental care
• RRSP matching after 3 months.
• Vacation pay.
• Paid personal days
• Paid medical days
• Company events
• Industry discounts

If you're ready to lead a passionate team and help create unforgettable experiences for our guests, we want to hear from you!