Salary: $19 - $22 per hour (plus tips)
About Haida House

Haida Tourism is a Haida-owned company, owned and operated by Haida Enterprise Corporation (HaiCo). HaiCo is focused on building Haida owned enterprises that reflect Haida cultural values, investing in the training and mentorship of Haida Citizens, creating careers and improving the lives of Haida Citizens and the economy of Haida Gwaii.

Haida House offers an immersive cultural and culinary experience that reflects the rich traditions of the Haida Nation. Our team is dedicated to providing exceptional service, warm hospitality, and an unforgettable dining experience for our guests.

Job Summary

Reporting to the Haida House manager , the Server position will be responsible for delivering an exceptional guest experience. The hours of work will include evenings and weekends.We are seeking a Part-Time Server to provide outstanding guest service in a dynamic lodge setting. This role includes serving, hosting, seating guests, and potentially bartending. The ideal candidate is passionate about hospitality, knowledgeable about food and beverages, and capable of creating a welcoming and professional dining experience.

Duties and ResponsibilitiesServing & Guest Experience

• Take food and beverage orders in the POS system and ensure prompt delivery.
• Explain ingredients and preparation techniques to guests.
• Deliver orders to tables and bus tables efficiently.
• Maintain awareness of dietary and allergy concerns and communicate them to the kitchen.
• Present, open, pour, and serve wine when required.
• Present bills and ensure cash-out procedures are completed correctly.
• Handle guests complaints and concerns promptly and professionally.

Hosting & Seating

• Greet guests warmly upon arrival and escort them to their tables.
• Manage reservations and organize seating to optimize guest flow.
• Ensure the dining room and lounge maintain a welcoming atmosphere.
• Communicate wait times and accommodate special seating requests.
• Prepare and serve house cocktails, beer, and wine following responsible service guidelines.
• Maintain knowledge of the daily menu and house cocktails.
• Ensure the bar area is clean, organized, and stocked.
• Follow liquor service regulations and check IDs as required.
• Set up and tear down dining room, lounge, and conference room, arranging tables, chairs, cutlery, and linens.
• Organize storage areas and clean dining areas, lounges, and conference rooms.
• Polish cutlery and glassware.
• Ensure all areas remain clean and tidy throughout service.
• Other related duties as required.

Knowledge, Skills, and Abilities

• Strong organization and time management skills.
• Understanding of Haida cultural values.
• Ability to deal with conflict in a calm and professional manner.
• Excellent communication and customer service skills.
• Ability to multitask and work efficiently in a fast-paced environment.

Training, Education, and Experience

• Previous serving experience required.
• Drivers license an asset.
• Hosting and seating experience preferred.
• Bartending experience is considered an asset.
• Working knowledge of restaurant point-of-sale systems is considered an asset.
• Serving It Right certificate required or willingness to obtain.

Why Join Us?

• Work in a stunning, culturally rich environment.
• Be part of a passionate and welcoming team.
• Gain experience in high-quality dining and hospitality.
• Competitive wages and staff perks.