Are you a changemaker? Come on INN!

Who Are We?
Were an amazing team, doing amazing things every day. Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis.

At Inn from the Cold, we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us compassion, accountability, respect, inclusivity, courage, and innovation. We are driven by our vision of a thriving community where every child and family have a safe and stable place to call home.

We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma informed organization, we create a safe and supportive environment, promoting healing and resilience.

We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

If this sounds like a place where you would want to work, please review the position below to see if theres a fit with your skills and experience.

What Are We Looking For?

• Position Title Manager, Homeless Emergency Response (HER) Project
• Job Type Full Time, Temporary March 31, 2025 March 31, 2026
• Department Programs & Services
• Reports to Director, Programs & Services

Position Overview
Inn from the Cold (The INN) is seeking a passionate and committed Manager for the Homeless Emergency Response (HER) Project to lead a vital initiative supporting families in crisis. The Manager, HER Project, will be responsible for planning, developing, implementing, and evaluating this one-year pilot project, which provides additional emergency shelter capacity by partnering with local hotels to provide temporary accommodations when The INNs family shelter is at full capacity.
From a trauma-informed and strength-based approach, the Manager will oversee a newly formed team, ensuring families receive shelter support and housing navigation services, with a focus on rapid re-housing within the community. Additionally, the Manager will serve as the primary liaison for referring agencies and homelessness sector partners, fostering collaboration and ensuring smooth project implementation.

What Youll Do

• Lead and guide a newly formed team of three Outreach & Housing Case Managers and two Family Support Workers in providing supportive shelter and housing search services to families experiencing homelessness.
• Oversee project start up and on-going project delivery and act as primary liaison with hotel partners.
• Lead the team hiring processes, complete staff onboarding, ensure training and required certifications are current for all staff.
• Engage in performance management by providing regular supervision, including individual 1-on-1 check-ins and team meetings, with all project staff.
• Coordinate the project team staffing schedule to meet 7 day per week service needs and delegate tasks to other team members as required.
• Oversee the referral process to the HER Project, in collaboration with The INNs Shelter and P&D teams.
• Build, maintain and participate in positive working relationships with sector partners to facilitate family referral and support needs.
• Manage family situations and unexpected challenges that might arise with family and/or hotel staff, providing direct support to staff as needed and following established response, reporting and communications procedures.
• Work with larger INN team and community resources to leverage internal strengths and resources and gather external resources to support families transitioning from their hotel stays to community.
• Assess, document and address potential safety situations/critical incidents within the project to ensure proper safety and emergency protocols are used.
• Ensure that the project team safety procedures adhere to Inn from the Cold and government mandated health and safety standards, responding to situations and following established safety and communication.
• Work collaboratively with the Director of Programs and Services in the administration of the annual department budget, monitor monthly expenditures and prepare project reports as required.

This position description reflects the general duties of the role but is not intended to include all duties that may be inherent in the position. The Manager, Homeless Emergency Response (HER) Project may be asked to perform other duties as required or assigned.

What You Bring to Our Mission

• A deep commitment to supporting at-risk and vulnerable families, with a strong desire to make a meaningful impact in the homeless-serving sector.
• A post-secondary degree in social work or a related discipline is strongly preferred, but a combination of education, experience and training will be considered.
• A minimum of 5 years work experience in human services is required, along with a minimum of 2 years experience in a leadership role that included direct staff supervision.
• A minimum of 5 years experience working with vulnerable populations experiencing homelessness.
• Experience working in outreach and/or shelter and housing settings.
• Commitment to working in a team environment, with established team building abilities.
• Highly flexible and solid leadership and interpersonal skills that allow one to work effectively in a diverse working environment.
• Strong communication, collaboration, problem-solving and documentation skills.
• Effective project and people management experience and conflict resolutions skills.
• Ability to effectively manage multiple competing priorities and timelines.
• High level of sound and independent judgment and reasoning.
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally
• Financial management and budgeting skills are an asset.
• Computer literacy, including knowledge of Microsoft Office 365 including Teams and Outlook.
• Current First Aid/CPR is required, and Suicide Intervention Certification/ASIST is an asset.
• A valid drivers license and reliable car is required.
• Police check and Child Intervention checks are required for employment.

What We Offer
We provide people with meaningful work and are committed to offering equitable benefits and total compensation to all staff, including:

• Competitive salary, where all employees are paid a living wage at minimum.
• Focus on health and wellbeing, including access to employer paid extended health benefits, dental benefits, annual health spending account and employer matched RRSP contributions.
• Commitment to your mental wellbeing with free and confidential support through the Employee & Family Assistance Program.
• Work life balance, including paid vacation starting at three weeks, wellness days, and 12 paid statutory holidays.
• Supportive and flexible work environment, with ongoing training and development opportunities.
• Potlucks, celebrations, employee engagement initiatives and plenty of fun.
• Strong commitment to advancing reconciliation, aligning with the calls to action of the Truth and Reconciliation Commission of Canada and the United Nations Declaration on the Rights of Indigenous Peoples.
• Recognition that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person and harnesses the strength in diversity, creating a rich and inclusive workplace.

Our Commitment
Join us in a workplace where your actions contribute to breaking down barriers, fostering equity, and creating a truly inclusive and antiracist space. At Inn from the Cold, you're not just an employee but a crucial part of a community, making a difference in the lives of those who need it most.

Diversity, Equity and Inclusion: The INN is deeply committed to building a workplace where inclusion is valued and prioritized. We welcome and encourage applicants from diverse backgrounds and experiences. If you are passionate about our mission and can contribute to our team, we encourage you to apply, even if you don't meet every qualification listed. We value unique perspectives and are committed to building a team that represents a variety of talents and skills. We are proud to be an equal opportunity employer seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, colour, religious beliefs, gender, gender identity or expression, family status, marital status, sexual orientation, place of origin, source of income, mental and physical disability, age or veteran status.

Join Our Team
We are excited to hear from you! We invite you to join our movement to end family homelessness in our city. If you are passionate about making a difference and meet the qualifications above, please submit your resume and cover letter by clicking Apply Now.

The successful candidate must satisfactorily complete a Police Information Check with Vulnerable Sector Search and a Child Intervention Record Check.

Application Deadline: Applications will be accepted until a successful candidate is found.
Inn from the Cold is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact us at [email protected] before your interview.