Take charge as our Service Advisor, driving success with quality customer service.

Position: Service Advisor

Position Type: Full time, Permanent

Location: Edmonton, Alberta - South Edmonton

Work Schedule: 4 on / 4 off Rotation

Position Overview

Velocity Truck Centre Canada, formally known as First Truck Centre, is looking for a Service Advisor in our Edmonton South dealership. The perfect candidate excels at creating high-quality customer experience to work in our dealership. We believe in TRAINING our employees and promoting from within the organization, creating a culture that believes in fostering a better tomorrow. Be a part of a team that takes trucking to the next level of quality and professionalism. Our Elite Support certified dealers provide top quality in all aspects of our business.

What we Offer

• Attractive Compensation: Earn a competitive salary. (D.O.E.)
• Comprehensive Benefits: Benefit from company-paid extended health coverage, basic life insurance, disability support, and wellness programs.
• Financial Security: Plan for the future with employer RRSPs.
• Investment in Growth: Access employer-paid technical training tailored to your needs, ensuring continuous skill enhancement and career advancement.
• Work-Life Balance: Enjoy generous accrued vacation time.

Primary Job Functions

• Welcome and assist customers, addressing their service needs.
• Communicate repair recommendations clearly, including costs and timelines.
• Schedule appointments efficiently and prioritize service orders.
• Coordinate with the service team for timely repairs.
• Maintain accurate records of customer interactions and repair orders.
• Prepare invoices, process payments.
• Collaborate with service technicians and parts staff for smooth operations.

Qualifications

• Minimum of 3 years of customer service experience.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to customers clearly.
• Previous experience as a service advisor within the automotive or heavy-duty truck industry is preferred.
• Strong knowledge of heavy-duty truck mechanics, including engines, transmissions, and electrical systems highly desirable.
• Proficiency in computer systems and software used for scheduling appointments, generating invoices, and maintaining records.
• Customer-focused attitude with a commitment to providing exceptional service experiences.
• Ability to work effectively as part of a team, collaborating with service technicians, parts department staff, and other dealership personnel.
• Minimum of a High School Diploma.

First Truck Centre, doing business as Velocity Truck Centres, aims to provide unparalleled support by offering various sales, vehicle maintenance, parts, collision, and financing services to the industry. We believe in living our values, serving our customers and employees through our brand pillars - Speed, Value, Trust. Velocity Truck Centres is growing in Alberta in British Columbia now with 17 branches. We also have over 100 branches globally spanning the USA, Mexico, and Australia. We value career growth and are looking for like-minded individuals to join our team.

For more information about everything Velocity Truck Centres, please visit our website.

We are an equal opportunity employer.