Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your role:

The Billing Clerk is the first point of contact for customer inquiries, responsible for invoicing and processing payments for Global Relay's customers for the full suite of services. Ensuring that invoices and payments are posted completely and accurately, and processed on a timely basis is integral to the role. Customer service, communication and collaboration skills are key for this role! You play an essential role supporting the Billing Operations team and will report to the Team Lead, Revenue & Receivables. If you are motivated, willing to learn, and want to work and grow in a fast-paced environment, then this could be the job for you!

We are excited to meet you!

Your responsibilities:

• First point of contact for customer phone calls regarding billing and payment matters, providing post-sales correspondence and assist customers with billing inquiries with a focus on exceptional customer service
• Respond to customer inquiries (cases, emails, phone calls) regarding billing, payments, account discrepancies with professionalism, empathy, and on a timely basis
• Post cash receipts for cheque, electronic, and credit card payments and apply to customer accounts on a daily basis
• Process one-time and recurring credit card payments using our online merchant gateway
• Deposit customer cheques electronically and file according to company and bank policies, occasionally depositing cheques directly at the branch
• Investigate and resolve unapplied payments received from customers
• Assist in reconciling customer accounts and preparing reports as needed
• Prepare and complete invoices and credit notes with accuracy, on a timely basis using information maintained within the Salesforce CRM application and internal databases
• Follow accounting policies and guidelines to ensure that revenues are recorded correctly based on invoices completed
• Work cross-functionally with other departments to ensure complete, accurate, and timely billing for customers
• Identify opportunities to improve billing processes and enhance customer experience
• Perform other accounting or administrative duties and ad hoc tasks as required

About you:

• A minimum of 1-3 years experience in an accounting or finance office environment
• Impeccable accuracy with numbers and high attention to detail
• Exceptional customer service, communication and collaboration skills with a problem-solving mindset
• Excellent telephone etiquette and ability to write clear and professional business communication
• Intermediate knowledge of Microsoft Office, especially Excel (vlookups, pivot tables, etc.)
• Ability to work with a sense of urgency, prioritize work and meet objectives/deadlines
• Ability to exercise tact and discretion and to be entrusted with confidential information
• Strong organizational and time management skills
• Ability to work independently as well as within a team with minimal supervision
• Post-secondary education in Accounting with a good understanding of financial terminology is an asset
• Familiarity or experience with the Salesforce CRM and/or NetSuite ERP system and other cloud-based applications is an asset

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.