Market Captain - Silvertip

Are you passionate about providing exceptional customer service in a dynamic environment? Join our team as a Market Captain at Silvertip Resort, where you will lead a team, engage with guests, process transactions, and enhance the overall experience for both on-course players and market customers.

About Stone Creek Resorts Inc.

Stone Creek Resorts Inc. is a well-established Alberta-based company, renowned for delivering exceptional hospitality and luxury lifestyle experiences. The company operates two world-class golf resorts: Silvertip Resort in Canmore, Alberta, and Eagle Ranch Resort in Invermere, British Columbia. In addition to its resort operations, Stone Creek is a leader in resort real estate development, with Silvertip Resort recognized as Canada's premier community for luxury resort real estate.

The Silvertip master plan features a diverse mix of luxury estate lots, condominium and multi-family units, and resort accommodations, with projected annual real estate sales of up to $100 million. Future developments at Silvertip include Silvertip Village, a state-of-the-art conference centre, a gondola, a Nordic spa and wellness center, and 850 staff housing units-further enhancing the resort's position as a world-class destination.

Silvertip Resort occupies an unparalleled location in the heart of the Canadian Rockies. For over 20 years, we have been dedicated to providing world-class guest experiences, including our renowned championship 18-hole golf course, while maintaining a strong commitment to preserving the surrounding natural environment. Silvertip is more than just a resort; it is an extraordinary experience where nature and luxury seamlessly blend, creating unforgettable memories for all who visit.

Position Summary

We are seeking a motivated and customer-focused Market Captain to lead our market and on-course shop operations. This key leadership role involves overseeing daily activities, ensuring top-tier customer service, and maintaining high standards for inventory management, cleanliness, and team performance. The Market Captain plays a vital role in enhancing the golfing experience for our patrons while fostering a welcoming and engaging environment.

Why Silvertip Resort

• Discounted: golf privileges, staff meals, restaurant meals, grocery and golf shop purchases at Silvertip Resort & Eagle Ranch Resort.
• Staff Accommodation on site. $23 per day.
• Our people experience working at a world-class Golf resort.
• We offer a diverse and engaging work environment in a unique location.
• Close to many outdoor adventures - Banff National Park, Kootenay National Park, Sunshine Resort, Lake Louise Resort, Kicking Horse Mountain Resort, etc.

• Lead and motivate a team of market servers, providing training, guidance, and ongoing support to maintain high-quality service.

• Create a customer-centric atmosphere by engaging with patrons, addressing inquiries, and ensuring an exceptional guest experience.

• Oversee daily market operations, including food and beverage service, inventory control, and facility cleanliness.

• Ensure compliance with ProServe standards and all local/state alcohol service regulations, including ID verification and responsible service practices.

• Manage inventory levels, restock products, and monitor expiration dates to maintain product freshness and quality.

• Handle accurate cash transactions and assist with daily sales reconciliation through the point-of-sale (POS) system.

• Train new staff and provide ongoing coaching to elevate service standards and operational efficiency.

• Resolve customer complaints or concerns professionally and promptly.

• Collaborate with kitchen staff and management to ensure smooth operations and timely service.

• Assist in planning and executing special events or promotions within the market to enhance guest engagement.

• Document and report any incidents or accidents that occur during service, following proper procedures.

• Previous experience in food and beverage, retail, or hospitality leadership roles preferred.

• Strong leadership, communication, and team-building skills.

• Customer-focused mindset with a commitment to exceptional service.

• Knowledge of ProServe and alcohol service regulations (or willingness to obtain certification).

• Ability to multitask in a fast-paced environment and problem-solve effectively.

• Comfortable working flexible hours, including weekends and holidays.

• Should be eligible to work in Canada Full Time.

• Ability to lift up to 50lbs occasionally, 30lbs frequently, and 20lbs constantly.

Duration: This is a Full-Time seasonal position, April to October. Overtime during busy periods may be required.

Stone Creek Resorts Inc. is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc. to apply.