Banquet Captain - Silvertip

Are you passionate about creating exceptional event experiences? Join our team at Silvertip Resort, as a Seasonal Banquets Captain, one of the most sought-after destinations for weddings and events, and take a leading role in delivering unforgettable moments for our guests.

About Stone Creek Resorts Inc.

Stone Creek Resorts Inc. is a well-established Alberta-based company, renowned for delivering exceptional hospitality and luxury lifestyle experiences. The company operates two world-class golf resorts: Silvertip Resort in Canmore, Alberta, and Eagle Ranch Resort in Invermere, British Columbia. In addition to its resort operations, Stone Creek is a leader in resort real estate development, with Silvertip Resort recognized as Canada's premier community for luxury resort real estate.

The Silvertip master plan features a diverse mix of luxury estate lots, condominium and multi-family units, and resort accommodations, with projected annual real estate sales of up to $100 million. Future developments at Silvertip include Silvertip Village, a state-of-the-art conference centre, a gondola, a Nordic spa and wellness center, and 850 staff housing units-further enhancing the resort's position as a world-class destination.

Silvertip Resort occupies an unparalleled location in the heart of the Canadian Rockies. For over 20 years, we have been dedicated to providing world-class guest experiences, including our renowned championship 18-hole golf course, while maintaining a strong commitment to preserving the surrounding natural environment. Silvertip is more than just a resort; it is an extraordinary experience where nature and luxury seamlessly blend, creating unforgettable memories for all who visit.

Position Summary

Reporting to the Food & Beverage Manager - The Banquets Captain, plays a crucial role in the successful execution of events within our venue. This position involves overseeing the setup, service, and breakdown of banquet functions, ensuring exceptional guest experiences and seamless operations. The Banquets Captain will lead a team of servers, while also being on the floor providing guidance and training to maintain high service standards. Responsibilities include coordinating with event planners, managing timelines, and addressing any guest needs or concerns. A strong focus on detail, communication, and teamwork is essential to create memorable events that reflect our commitment to excellence. The ideal candidate will have a background in hospitality, a passion for event service, and the ability to thrive in a fast-paced environment.

Why Silvertip Resort

• Discounted: golf privileges, staff meals, restaurant meals, grocery and golf shop purchases at Silvertip Resort & Eagle Ranch Resort.
• Staff Accommodation on site. $23 per day.
• Our people experience working at a world-class Golf resort.
• We offer a diverse and engaging work environment in a unique location.
• Close to many outdoor adventures - Banff National Park, Kootenay National Park, Sunshine Resort, Lake Louise Resort, Kicking Horse Mountain Resort, etc.

Key Responsibilities

• Oversee the setup, service, and breakdown of events, ensuring adherence to timelines and high-quality service standards.
• Supervise and train servers and support staff, providing guidance and support to maintain service excellence.
• Address guest inquiries and special requests promptly and professionally.
• Provide information about the area to guests.
• Assist colleagues during busy periods and provide support to ensure overall team effectiveness.
• Ensure proper appearance (condition of uniforms) and grooming while on duty.
• Collaborate with the Food & Beverage Manager to ensure smooth operations, including communicating with kitchen staff and event planners.
• Adhere to ProServe standards and all local and state alcohol service regulations, including checking identification to verify legal drinking age and monitoring guest behavior for responsible service.
• Assist in monitoring inventory levels for banquet supplies and report any shortages or needs to management.
• Provide exceptional customer service by creating a positive and welcoming atmosphere for all guests.
• Ensure that all safety and cleanliness standards are upheld throughout the event, adhering to health regulations and company policies.
• Handle guest complaints or concerns according to procedure and escalate to management when necessary.
• Document and report any incidents or accidents that occur during service, ensuring that proper follow-up procedures are followed.

Requirements

• ProServe certificate.
• Should be eligible to work in Canada full-time.
• Able to work in a fast-paced environment and flexible hours.
• Ability to lift up to 50lbs occasionally, 30lbs frequently, and 20lbs constantly.
• Able to stand, sit, or walk for an extended period of time.
• Previous experience in a banquet, catering, or hospitality leadership role preferred.
• Strong leadership, teamwork, and communication skills.
• Availability to work flexible hours, including evenings, weekends, and holidays.

Duration: This is a Full-Time seasonal position, April to October. Overtime during busy periods may be required.

Stone Creek Resorts Inc. is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc. to apply.