Starter Ambassador- Silvertip

Are you a golf enthusiast with a passion for delivering exceptional guest experiences? Join our team as a Seasonal Starter Ambassador and play a key role in overseeing the flow of play on the course, ensuring that every guest enjoys a seamless and enjoyable experience. This role is ideal for someone who enjoys working outdoors, engaging with guests, and being part of a dynamic golf environment.

About Stone Creek Resorts Inc.

Stone Creek Resorts Inc. is a well-established Alberta-based company, renowned for delivering exceptional hospitality and luxury lifestyle experiences. The company operates two world-class golf resorts: Silvertip Resort in Canmore, Alberta, and Eagle Ranch Resort in Invermere, British Columbia. In addition to its resort operations, Stone Creek is a leader in resort real estate development, with Silvertip Resort recognized as Canada's premier community for luxury resort real estate.

The Silvertip master plan features a diverse mix of luxury estate lots, condominium and multi-family units, and resort accommodations, with projected annual real estate sales of up to $100 million. Future developments at Silvertip include Silvertip Village, a state-of-the-art conference centre, a gondola, a Nordic spa and wellness center, and 850 staff housing units-further enhancing the resort's position as a world-class destination.

Silvertip Resort occupies an unparalleled location in the heart of the Canadian Rockies. For over 20 years, we have been dedicated to providing world-class guest experiences, including our renowned championship 18-hole golf course, while maintaining a strong commitment to preserving the surrounding natural environment. Silvertip is more than just a resort; it is an extraordinary experience where nature and luxury seamlessly blend, creating unforgettable memories for all who visit.

Position Summary

Reporting to the Golf Services Manager - As a Starter Ambassador, you will play a key role in ensuring a smooth and enjoyable experience for our guests by overseeing the flow of play on the golf course. You will ensure guests adhere to established rules and policies while providing a high level of customer service and maintaining a proactive presence on the course. Your role will be crucial in creating a safe, respectful, and seamless golfing experience for all players.

Why Silvertip Resort

• Discounted: golf privileges, staff meals, restaurant meals, grocery and golf shop purchases at Silvertip Resort & Eagle Ranch Resort.
• Staff Accommodation on site. $23 per day.
• Our people experience working at a world-class Golf resort.
• We offer a diverse and engaging work environment in a unique location.
• Close to many outdoor adventures and Cities - Banff National Park, Kootenay National Park, Sunshine Resort, Lake Louise Resort, Kicking Horse Mountain Resort, etc.

Key Responsibilities

• Greeting and interacting with any guests you encounter - with a smile.
• Monitor the flow of play on the course, ensuring that all groups maintain an appropriate pace and intervene as needed to address delays.
• Educate and enforce course rules and regulations, offering guidance to guests for a safe and respectful environment.
• Assist players with inquiries, provide information about the course layout and conditions, and help locate lost items.
• Ensure the safety of all golfers by identifying potential hazards and addressing unsafe behavior.
• Document and report any incidents or accidents on the course, ensuring proper follow-up and safety compliance.
• Collaborate with maintenance staff to report course conditions and address any issues that may affect play.
• Inform guests about on-site amenities, including dining options, merchandise, and upcoming events.
• Support the management of special events or tournaments, ensuring operational needs are met.
• Patrol the course regularly in a golf cart to maintain visibility and assist guests as needed.
• Address and resolve disputes or conflicts between players in a calm and professional manner.
• Provide tips to guests on improving their game and understanding the course layout.
• Relay important information from the course to the pro shop staff, including course conditions and player issues.
• Monitor weather conditions and communicate any potential delays or warnings to guests on the course.

Requirements

• Driver's license required.
• Eligible to work in Canada.
• Knowledge of golf course operations and rules.
• Ability to stay calm and professional in stressful situations.
• Proactive attitude and strong problem-solving skills.
• Ability to work outdoors and maintain a presence on the golf course for extended periods.
• Ability to work flexible hours including some split shifts, early mornings and late evenings, weekends, and some holidays.
• Follow all Health and Safety procedures
• Passion for exceptional guest service and the golf industry.

Duration: Full-time and part-time seasonal positions available, April to October.

Stone Creek Resorts Inc. is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc. to apply.