The West Nipissing General Hospital was built in 1977 and boasts a clean, modern facility, with over 100 beds in operation at any given time. The Hospital operates a 24/7 Emergency Department serviced by General Practitioners, visiting Surgeons, Anesthetists, and Internists.
The West Nipissing General Hospital hosts regular cardiology, urology, nephrology, otolaryngology, endoscopy, surgical lumps & bumps and psychiatry clinics and consultation visits by specialists. There exists an excellent referral relationship between West Nipissing General Hospital and the Regional Health Centre in North Bay and Health Sciences North in Sudbury. The West Nipissing General Hospital is the sponsoring agency for a community Mental Health and Addictions Program.
The West Nipissing General Hospital collaborates with the Ontario Telemedicine Network to provide consultations and follow-up visits with specialists. In addition, Ontario Telemedicine Network hosts numerous education events for both staff members and physicians. The West Nipissing General Hospital offers a satellite Oncology program through the Regional Cancer Program of Northeastern Ontario Regional Cancer Centre. Chemotherapy services are provided to the residents of West Nipissing

The Quality & Patient Relations Manager is responsible and accountable for the overall assessment and oversight of quality and patient relations initiatives across both clinical and non-clinical areas and works in accordance with hospital policies, procedures, and budgetary allocations.

Status: Permanent, Full-Time

Shift: Days (35hours per week)

Language: Bilingualism (French & English) an asset

Salary: $54.01 to $56.76 per hour

This position offers an attractive benefit insurance plan, as well as membership in the Healthcare of Ontario Pension Plan (HOOPP). The comprehensive benefits plan is 100% paid by the employer.

• Undergraduate degree in the health profession, health administration, health sciences or related field
• Responsible for developing, implementing, communicating and ensuring compliance with hospital policies and procedures
• Ensures departmental policies meet the requirements of Ministry of Health, Ontario Health, relevant government legislation and regulations
• Establishes and reviews departmental goals, objectives and standards in collaboration with staff
• Ensures that the department functions and activities are aligned with the Hospital's strategic plan, goals, objectives, mission and vision statements
• Assesses and responds to daily operational concerns, and develops/implements a plan for corrective and preventative action
• Promotes and communicates a culture that recognizes the importance of providing quality care, patient/resident/client centeredness and patient safety
• Promotes an environment of positive relationships, communications, cooperation/teamwork and respect
• Demonstrates leadership practices enhancing employee engagement and improving staff and patient/resident satisfaction
• Promotes a culture of safety which encourages prevention, reduces errors and safeguards patients and staff from harm
• Demonstrated positive work record and good attendance record
• Ability to meet the physical demands of the job
• Demonstrated commitment to the health and safety of patients, fellow workers, volunteers, students, and visitors
• Up to date immunizations

The WNGH is an equal opportunity employer and welcomes applications from all interested parties.

We thank you for your interest, however, only those candidates selected for an interview will be contacted.

Should you require accommodation in the recruitment process, please contact the Human Resources Office.