Customer Service Attendant

Fond-du-lac (ZFD)

Part Time / Permanent

Job Purpose

Snowbird Aviation Services is Saskatchewan's largest full-service aviation ground support company. Devoted to being an employer of choice, Snowbird Aviation Services offers rewarding careers for self-motivated team players. Based in Stony Rapids here is your opportunity to work in the fascinating aviation industry for a dynamic company that exceeds customers' expectations, strives for operational excellence, and has a strong employee culture. The Customer Service Attendant is responsible for providing superior customer service and maintaining positive customer relationships while performing check-in duties. This position backs up ground service attendants and may also assist in providing ground service duties when required.

Primary Responsibilities

• Ensure that passengers travelling are deemed "fit to fly" in accordance with the regulations.
• Assist passengers to enplane, deplane and with their baggage.
• Track lost luggage to and from all bases and mine sites.
• Monitor radio and communicate as required.
• Where required at a base:
  • Accept and handle cargo according to respective customers' cargo screening programs.
  • Inquire with passengers about dangerous goods in baggage and cargo.
  • Process and/or track all baggage and freight requirements.

General Responsibilities

• Develop and maintain knowledge of the company's vision, mission, and values.
• Customers service attendants will be cross-trained with ground service attendants, detailers, and cargo agents, where applicable, to provide those duties/coverage when necessary.
• Safety responsibilities as outlined in the Safety Management System (SMS) manual.

Qualifications

Typically, the knowledge and skills required for this position include a high school diploma, with one to two years' progressive customer service experience. Previous work experience or training in aviation is considered an asset. A combination of education and experience may be considered.

Skills, knowledge, and abilities include:

• Demonstrated experience in serving a diverse and complex customer base.
• Professional judgement and well-defined conflict resolution skills in handling sensitive situations with tact, diplomacy, and high ethical standards.
• Proficient in utilizing Microsoft Office applications and software specific to company operations including Flight Information Display and Skyline applications.
• Able and willing to work on modified schedules, including early mornings, late nights, and holidays.
• Ability to obtain and maintain a Provincial driver's license, Restricted Area Identification Card (RAIC) and an Airside Vehicle Operators Permit (AVOP) where required at a base.
• Complete WHIMS and Dangerous Goods Awareness Training.

Equipment Used

• Baggage handling equipment
• Radio base unit

Typical Physical and Cognitive Demands

• Required to be on call for evening and weekend shifts and may be required to respond to callouts as required.
• Able to work long and sometimes irregular hours under different weather conditions.
• Ability to lift 50 pounds.
• Ground and/or air travel required.

As this is a Safety Sensitive Position, selected candidate(s) must test negative for impairing substances and alcohol prior to employment.

Rise Air is committed to employment equity, diversity and inclusion and we actively support career opportunities for Indigenous people. We work towards creating a respectful environment to explore, learn and communicate and our programs are directly influenced by our organizational values of safety, service, integrity, sustainability and passion. We actively recruit individuals who add their diverse voices and contributions that define the success of our company. All qualified candidates are encourage to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. If you have a disability or medical necessity, please notify us and we will work together on your accommodation request.

Rise Air is proudly 100 per cent Indigenous owned. We work together with ownership, communities, stakeholders and industry partners to strengthen Indigenous employee relationships. Preference is given to qualified Indigenous applicants who apply for positions with Rise Air.

We respectfully acknowledge that we are situated on the territories of Indigenous peoples who have occupied these lands for thousands of years, including the First Nations of Treaty 6 (Saskatoon, Prince Albert, La Ronge), Treaty 8 (Black Lake, Fond du Lac, Stony Rapids, Uranium City), and Treaty 10 (Lac la Ronge, Hatchet Lake, Wollaston Lake, Buffalo Narrows), as well as other on-Treaty First Nations and Metis. We recognize that we benefit from the lands. We are dedicated to ensuring that the spirit of reconciliation is honoured and respected and together we are inspiring Indigenization at the heart of Rise Air.