Position SummaryThe Technical Support Specialist reports to IT Manager providing customer-focused services for the company supporting the operations including end user support, IT devices setup, configure and delivery to user, network configuration and troubleshooting.

Primary Duties and Responsibilities

1. Jobsite setup, installing Starlink, LAN/WAN networking for mobilization
2. Assisting managing regional office of IT related to computer peripherals, conference room AV connectivity.
3. Prepare /delivery new user equipment onboarding process
4. Diagnosing and resolving technical problems with computer hardware, software applications, network connectivity.
5. Answering user queries, providing technical guidance, and assist with basic computer operation
6. Remote assistance: Provide technical support via phone, email or TeamViewer
7. Training personnel on in-house systems, if needed
8. Provide support for printers, Android, IOS, and other peripherals
9. Coordinate service printer fleet with vendors
10. Coordinate warranty repairs with vendors
11. Ensure consistent and effective delivery of services while maintaining compliance with corporate policies and procedures
12. Ensure all activities are tracked in the incident management application (ServiceNow/Fresh Service)
13. Follows company procedures, processes & guidelines.
14. Inventory management (HW, SW, Mobile, etc.).
15. Maintains documentation of sites, equipment, software, processes and procedures.
16. Other unlisted duties will be assigned

Knowledge, Skills & Abilities

1. Strong work ethic, attendance and punctuality. Resourcefulness and problem-solving aptitude
2. Ability thinks through problems and visualize solutions
3. Customer focus orientation with strong customer service skills
4. Strong organizational and time management skills
5. Highly developed problem-solving abilities
6. Effective communication skills to explain technical concepts clearly to non-technical users
7. Promotes quality, integrity, reliability and teamwork
8. Ability to read and write English fluently, ability to speak Spanish is a plus
9. Moderate physical activity performing somewhat strenuous daily activities of a primarily administrative nature.
10. Manual dexterity sufficient to reach/handle items and work with the fingers
11. Occasional domestic travel up to 20% of the time
12. Must be able to travel to US.

Education and Experience

1. At least five years of IT Service Coordinator or Desktop Support or similar roles, A+, N+, MCP, MCSA, ITIL certification is not required but preferred.
2. Skilled IT workplace support: hardware & software support & troubleshooting (Windows OS), printer support & maintenance, computer Infrastructure and networking, Microsoft Office 365, Android & IOS support. Basic networking knowledge

Webber and its companies (e.g. Webber, LLC, Webber Waterworks, LLC, Webber Infrastructure Management, Canada Limited, Ferrovial Webber Energy, LLC), is an equal opportunity employer committed to diversity and inclusion, and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Job Posted by ApplicantPro